Service Level Agreement: Websites

Service Description

The Websites Service provides solutions to build and manage websites and content in order to facilitate the exchange of information on the internet. This service is intended for public-facing informational content in support of official university activities.

Service Offerings

Web Content Management System (Web CMS):

Web CMS provides an easy-to-use interface that allows users to author, administer, and manage web pages without requiring the user to have extensive knowledge of web markup and programming languages.

Website Search:

Website Search allows users to find content on websites hosted as part of the Web CMS service offering. This service offering indexes website content and provides relevant search results to users on the www.ohio.edu website.

Custom Web Addresses:

Custom Web Addresses allow users to find content on their websites more easily by using easy-to-remember URL paths or by redirecting users from one page to another when the page moves.

Personal Websites:

OIT offers Personal Websites for individuals on a people.ohio.edu/your-OHIOID URL. This service is limited to the use of HTML, CSS, and JavaScript-based websites only. No content management system is provided, and files must be managed via FTP. Personal Websites are for the purposes of sharing professional work, research, course materials, publications or related materials pertaining to the activities of Ohio University. This service is not intended for use as an archive of old websites or file storage.

Domain Names:

OIT offers domain name registration and Domain Name System (DNS) management for websites which are not part of the primary ohio.edu domain. This includes new domain names and the transfer of domain names previously purchased through another registrar.

SSL Certificates:

OIT offers Secure Socket Layer (SSL) Certificates for the purposes of encrypting traffic to and from servers and securing software programs, emails and documents. Servers must be on official OHIO domain names which are owned by the University and managed by OIT such as ohio.edu. This includes servers hosted locally on the ohio.edu network and cloud services which are assigned an official OHIO domain name.

Cost

Use of these Service Offerings is Common Good and does not carry any additional costs.

Service hours and availability

Support for all Websites Service offerings is available Monday through Friday from 8am – 5pm ET (“normal business hours”), exclusive of OHIO holidays, with response and resolution times as described in the OIT Service Desk Operational Level Agreement (OLA).

Additional details can be found in the full Websites Service Level Agreement (DOCX).