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Service Level Agreement: Collaboration and Storage

Service Description

The collaboration and storage service will offer users access to digital information or resources, including documents, multimedia (audio/video), graphics, computer programs and images via a computer network. It enables private, or public, distribution of data or resources in a network with different levels of sharing privileges.

Service Offerings

This is not a comprehensive list. For more details on these service offerings, visit the OIT Service Catalog and the full Collaboration and Storage Service Level Agreement (DOCX).

Microsoft 365 (M365) Groups

This service enables collaboration space for departments, research groups, project teams and committees. Also, sensitive data used by the M365 Group can be secured. Users can request an M365 Group and then invite other M365 users to join the M365 Group to share documents, conversations, meeting notes and other information related to the M365 Group’s activities.

File Storage and Sharing

The File Storage and Sharing service includes three technologies. The preferred technology is Microsoft OneDrive for Business; however, use cases that exceed OneDrive for Business limitations may warrant use of the other technologies.

Microsoft Teams (MS Teams) Video Conferencing

MS Teams Video Conferencing enables users to schedule a meeting, or start an ad hoc meeting, between two or more people residing in separate locations for the purpose of communication. 

Microsoft Teams (MS Teams) Chat

MS Teams Chat offers a team-based collaboration tool that provides M365 Group chat, the ability to organize in a Team, channeled conversations, instant messaging, live document collaboration, and calls and meetings. MS Teams Chat works in conjunction with other Microsoft 365 service offerings to provide seamless access to shared files and online applications. Persistent histories make it easy to review past conversations and shared documents.

Service Hours and Availability

Support for all Collaboration and Storage Service offerings is available Monday through Friday from 8am – 5pm ET (“normal business hours”), exclusive of OHIO holidays, with response and resolution times as described in the OIT Service Desk Operational Level Agreement (OLA).