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About Outlook Web App (OWA)

To submit an FAQ about OWA, visit http://www.ohio.edu/oitech.

What is OWA?

OWA (Outlook Web App) is the online companion to Microsoft Office Outlook. 

I've heard that I can recover deleted email messages using OWA. How is that done?

When you delete an e-mail message, it goes into your Deleted Items folder. If you have not also deleted the message from that folder, you can view it or move it to another folder. If you have removed the e-mail from the Deleted Items folder and still want to recover it, OWA Premium may let you do that. Under Options, choose Deleted Items and you will see e-mail messages you have recently deleted that you can recover.

What are the options for viewing attachments?

In addition to opening an attachment and viewing it using a specific application, OWA (Outlook Web Access) allows you to open certain attachments as a web page. You will want to use the Open as Web Page link if you don't have the application that created the document installed on your system or if you want to make sure you do not leave a copy of the document on the system you are using to open it. The web page that provides a copy of the attachment will be deleted when you close your session.

Why is some content blocked and what can I do to see it?

HTML content is blocked. A message like the one below will display with the directions on how to make the blocked content viewable.

 

How do I create vacation messages?

  • Under the gear icon at the top of the page, click Options 
  • Within Mail Options, click 'Automatic Replies' in the navigation pane on the left.
  • Select 'Send Automatic Replies' and the form elements will become available so you can compose your message. You have the option of sending different messages to different groups. You may set both a start and end time for your auto-replies.
  • Click the Save button at the top of the page.

I often send email to the same group of people. How do I create a distribution list?

Distribution lists can be created in OWA Premium but not in OWA Light. To create one, use the down-arrow next to the New Contact icon and select 'Distribution List'.

Is there any filtering mechanism for junk email?

Yes. Incoming messages are scanned by the filters and those which are determined to be SPAM with the highest level of certainty are discarded at the gateway, while messages which are identified as suspected SPAM or bulk mailings will be placed in a quarantine area. The quarantine offers a web interface that gives the user the ability to review messages identified as SPAM and choose to release for delivery those that they feel may have been misidentified by the filters. Additionally, the quarantine interfaces allows the user to set up custom blacklists (to block mail from undesired senders or domains) or whitelists (to explicitly allow messages from certain senders or domains) and manage their quarantine settings. Due to the large amount of SPAM messages received, the quarantine will be configured with a 14 day message retention time limit, after which messages will be deleted automatically. This will give users a reasonable amount of time to review quarantined messages without placing unreasonable demands on the storage space dedicated to the quarantine.