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Frequently  Asked Questions

Make sure you use http://catmail.ohio.edu and your OHIO password to log into Catmail - outlook.com and live.com will no longer work.  Mobile device settings have changed, too.


How do I change or reset my Catmail password?

  1. Starting July 12, 2013 your Catmail password will automatically match your OHIO password. For instructions on how to change your password visit: https://access.ohio.edu/itim/self/

How do I log out of Catmail?

To be sure that you are safely logged out, OIT recommends closing your browser completely, especially if you are in a computer lab or kiosk.

Can I change the name that appears when I send an e-mail?

Official name changes are done with the Registrar's Office.

A change of name requires an official document and/or court order verifying the correct information at the time the request is made. Name changes are processed by the Office of the University Registrar only. You can submit one of the following forms of validation in person, to the Office of the University Registrar, Chubb Hall.

  • Passport 
  • Court action document 
  • Divorce decree (the appropriate page of the decree) 
  • Marriage certificate 
  • Valid driver's license and Social Security card (you must submit both) or 
  • Federal or state-issued identification card and a Social Security card (you must submit both)

A valid passport is required for a change of name for an international student. International students (F-1 or J-1 status) must notify International Student and Faculty Services (ISFS) of their change of name.

Details are available  here.

How do I access Catmail using POP or IMAP?

To find the appropriate server settings, log into Catmail from a web browser and click though the following steps:

Options > See All Options > Account > My Account > Settings for POP, IMAP, and SMTP access

The settings you need will be listed in the Protocol Settings page for POP, IMAP, or SMTP.

For more email setup help, visit:  Microsoft's support site.

How much mail quota do I have?

Your quota is 25 GB.

What does this cost me?

Catmail is a free service for students and alumni.

Do I have to use Catmail?

The university sends all your official notifications to your Catmail address, including grades, course registration information, and communications from your professors and advisor(s). You will not receive this information in any other way.

What kind of anti-spam protection does Catmail offer?

Catmail has its own spam filters and virus protections. Messages sent to Ohioid@ohio.edu will be scanned and filtered automatically. Detected viruses will be deleted, and suspected spam will be placed in your Junk folder for you to review. It is important to periodically check your Junk folder to avoid missing a real message mistakenly marked as spam.
In addition to this, mail sent to Ohioid@ohio.edu will also be scanned and filtered by the OU central anti-spam system.

What are the privacy and security policies?

Ohio University policies and protections are still in effect. In addition, you will be asked to agree to Microsoft's privacy and security policies when you first log into Catmail.

Can I keep this account after I leave Ohio University?

If you graduate from the university, you may keep your Catmail account. If you leave the university for another reason, your access will be terminated in about six months.

Who is eligible for Catmail?

All currently enrolled undergraduate students and alumni of Ohio University at all campuses are given a Catmail account.

I'm an employee at Ohio University. Can I get a Catmail Account?

Currently Catmail accounts are for student and alumni use only. Contract restrictions prevent us from issuing accounts to employees.


Will there be advertising on Catmail?

No, not while you are enrolled at Ohio University. If you keep the account after graduation, you will see some advertising as you do on other mail services.

Will my e-mail address be sold or given to advertisers and others?

Current policies will apply. Ohio University does not sell student addresses, but there are circumstances in which, as a public institution, we are required to provide "directory" information to those who request it. You may choose to have your directory information withheld by checking the appropriate box on your course registration form each quarter. Realize, however, that there are many ways for spammers to collect e-mail addresses and that the more active you are on the Internet, the more likely that your address will be "harvested." Catmail spam filters will eliminate much, but not all, unwanted mail. You can further reduce spam by setting your own filters. The contract with Microsoft does not allow them to sell your address or information or to advertise their services to you.

How can I configure my Catmail account to work with e-mail clients such as MS Outlook, Thunderbird, Entourage, etc?

Guides for setting up an email client are available at:  http://www.ohio.edu/oit/email/catmail/clients/

Make sure you use:   OHIOID@catmail.ohio.edu as the email address and:   OHIOID@ohio.edu as the login.

You can also visit:   Microsoft's support site.

Can I use my Catmail address as a Microsoft Live ID?

Yes, you can sign up for Microsoft Live services like Xbox Live, Skydrive, Messenger, etc. with your OHIO email address. Just remember that these services are separate from Catmail, and changing your OHIO/Catmail password will not change the password for those other services.

If you used SkyDrive, Messenger, Xbox Live, etc. before the 2013 Catmail upgrade, your password will be the same as it was before. If you have any trouble accessing these services, please contact Microsoft.

What is Catmail?

Catmail is Ohio University's official student and alumni e-mail system. It is a partnership between the university and Microsoft, using Office 365. Catmail replaced the old "Oak" system alumni might remember.

What is my username for my Catmail account?

It is the same as your Ohio University e-mail address.

  • For example: ab123456@ohio.edu


How do I access Catmail?

You can access Catmail on the web at:  catmail.ohio.edu/ or through the MyOhio Portal:  https://my.ohio.edu


What are the requirements for using Catmail on the web?

Any modern web browser will work with Catmail.  Just make sure you are running  the most recent version of your preferred browser. For more information visit the Microsoft website.

Where do I go for technical help with Catmail?

If you're having problems logging in, please contact the service desk at 740-593-1222 or submit a request at http://www.ohio.edu/oitech/.

How do I check my quota?

To check your quota, select Options in the upper right hand corner of your Catmail screen and then select See All Options. Your mailbox usage information will be displayed under the account information.

What will happen the first time I log in to Catmail?

The first time you log in to CatMail you will need to enter your temporary password and then choose a new password.

Here is a list of other required information:

Secret question and answer
Optional alternative email address (do not enter your university address)
Country/Region - United States
State - OH
ZIP Code - 45701
Year of birth
Timezone - (GMT -05:00) Eastern Time (US & Canada)

I'm not able to login to Catmail

Make sure you are using the correct password.  You should be using your OHIO password to log in.  If you still can't log in, try https://access.ohio.edu/itim/self to reset your password or contact the OIT Service Desk at servicedesk@ohio.edu or https://ohio.edu/oitech or 740.593.1222.