Ohio University

Login security improvements will affect older email/calendar apps

This page was updated December 9, 2019.

On October 13, 2020, Microsoft will stop supporting Basic Authentication, an older, less secure way of accessing Office 365 services. They also will disable older email protocols like POP, IMAP, and Exchange ActiveSync. When these changes take effect, some older email and calendar clients and mobile apps will stop working with Office 365.

To provide time for everyone at the University to adapt to this change, OIT recommends switching to a supported email/calendar client no later than March 1, 2020.

To find out if this change will affect you and what you will need to do, see Recommended Steps below. 

Background

Ohio University's email and calendar are hosted in the cloud via Microsoft's Office 365 online collaboration suite. Being a part of Office 365 gives Catmail a great deal of reliability and flexibility, but it also means that we need to keep up with Microsoft's system requirements.

Historically, Microsoft has supported many ways of accessing email and calendar. The best, of course, are Microsoft Outlook, Outlook Mobile, and Outlook on the Web, but other clients and apps also can be made to work with Office 365. These include the Mail and Calendar apps that come with MacOS, iOS, and Android, as well as older desktop applications like Eudora, Pine, and Thunderbird.

With cyber attacks becoming not only more common but also more sophisticated, Microsoft has decided to phase out older protocols that it considers less secure. This is a good thing. To read more about Microsoft's technical and security reasons for this decision, visit Improving Security - Together

Unfortunately, for some individuals this means that their favorite method of checking email or calendar may stop working. In some cases, a settings update and/or an operating system upgrade may be required. In other cases, like Eudora and Thunderbird, the only option will be to switch to a supported client. OIT will provide resources to help with this transition.

Recommended steps 

Outlook on the Web

If you use a web browser to check your mail/calendar at https://catmail.ohio.edu, then you do not need to do anything.

Outlook for PC and Mac

Depending on which version of Outlook you are using, you may need to upgrade. 

Mac Mail and Calendar 

  • Mac OS 10.14 (Mojave) and newer: The Mail and Calendar apps that come with Mac OS 10.14 (Mojave) and Mac OS 10.15 (Catalina) will continue to work. Depending on how you originally set up your Mac, you may need to delete and re-add your email/calendar account profile to avoid a service interruption. 
  • Mac OS 10.13 and older: The built-in Mail and Calendar apps that came with Mac OS 10.13 or older will not work. To continue using those apps, you will need to upgrade your Mac OS, or you can switch to using Outlook for Mac or Outlook on the Web.  

POP, IMAP, and Exchange ActiveSync: Thunderbird, Eudora, Pine, etc.

Email applications like Thunderbird, Eudora and Pine that use POP, IMAP, or Exchange ActiveSync will stop working. We recommend switching to the latest version of Outlook for PC or Mac, or using Outlook on the Web.

Important Note for POP Users

Many POP clients delete messages from the server once they have been downloaded to your computer. To avoid losing saved messages, make sure you have backed those messages up before uninstalling your old email client. The IT Service Desk can help you with this process.

Mobile Apps 

Outlook App: No action needed 

If you are using the Outlook mobile app for iOS or Android, then you do not need to do anything. Outlook is Ohio University’s preferred way to access email and calendar from a mobile device. 

iOS Mail and Calendar 

  • iOS 11 or newer: The Mail and Calendar apps that come with iOS 11 or newer will continue to work; however, you may need to delete and re-add your email/calendar account to avoid a service interruption.
  • iOS 10 and older: The built-in Mail and Calendar apps for iOS 10 and older will not work. We recommend upgrading your device to the latest version of iOS or switching to Outlook for iOS.

Android Mail and Calendar 

Android does not support Microsoft's new method of logging in. To avoid a service interruption, you will need to install Outlook for Android.

How to get help 

For help with this transition, please contact the IT Service Desk.