Known Issues



Do not use the Microsoft Edge browser

Edge has manifested some serious known issues.  For students, it may cause a blank document to be submitted to an assignment.  For students and especially instructors/course designers, pasting from Microsoft Word to the Bb text editor while using Edge adds visible characters to the text, messes up formatting, and once submitted, can interfere with the rendering and functionality of the Blackboard page. 

Quicktime not working on Mac computers in any browser

A small number of older webpages still rely on the legacy QuickTime 7 web plug-in to play media. This plug-in is no longer enabled in recent versions of OS X and some web browsers. This article will help you solve these problems.

Fix common audio and video issues in Firefox

Sometimes, the video or audio content in a web page cannot be properly downloaded and displayed in Firefox. A required plugin may be missing, outdated, blocked, in conflict with another plugin or extension, or the content may be blocked for some reason. This article will help you solve these problems.

Unable to re-order items with drag-n-drop

Usually in recent versions of Chrome or Firefox.  Try fully clearing cached files and cookies ("for all time" or "everything" time frame).  Alternatively, the keyboard accessible re-order feature should still function.  These are located in the upper right of any content page, discussion board, announcements tool, etc. and are denoted by an icon of two arrows, one pointing up and the other down.

Blank White Screen

Users should try clearing their browser's cache if they experience a blank white screen when trying to access a test or quiz in Blackboard. How-to guides on clearing the cache in a browser can be found on our Blackboard Support webpage under the "Browser Issues" section. 



Changes, updates, upgrades and releases


December 20-21, 2017 upgraded to Q4 2016 version

New & Different Features:

  • New Box View for in-line grading
    • Crocodoc service retired 1/15/2018
    • Box View replaces it and allows in-line grading to continue to function
    • Additional file types supported for preview (no need to download)
    • Annotation available for .docx, .doc, .pdf, .pptx, and .ppt file types
  • New icon set
  • Drag and drop files
    • In the Attach Files area of content creation pages and assignment submission pages
  • Assignment submission receipts
    • Students receive a banner message containing a confirmation number upon successful submission of a Bb assignment/SafeAssignment
      • Should copy or write down the number to keep as proof of submission
    • Instructors can look up submission receipts from the Grade Center
  • Improved grading with rubrics
    • Saved feedback will remain when changing the rubric's view from in-line to full screen



Course Copy


Course Copy Problem

If you have used the course copy feature within Blackboard and received the following message:

The following Course Copy process has completed:
The results of the process are shown below.
Error: An error occurred while persisting the course. Please contact the Blackboard Administrator at your institution for assistance.

And then received 404 errors when accessing attached content in your destination (copy to) course;

Here are the steps to rectify this issue:

Please note: If you have any grades entered into the Grade Center, do not use this process. Contact Blackboard Support for further assistance.

1. Bulk delete the contents of your destination course (copy to). This will erase all of the data from the destination course and prevent duplication of content. You can find instructions for bulk deletion of a course here.
2. In your source course (copy from), move all of your files to the course file repository. You will find instructions on how to do so here.
3. After you have confirmed that your course files for your source course (copy from) are in the course files repository, run the course copy process again. You will find instructions on using the course copy feature here.

Course Copy Best Practices

You can find Course Copy Best Practices here, which may help you to avoid the above course copy issue.



Course Files Drag and Drop

Currently the drag and drop feature of the Course Files Repository does not work ("Unable to load applet"). You may still upload individual files by using the Single File link (upper right, below the Edit Mode switch).  It is also possible to upload multiple files to the course files repository by packaging them into a ZIP file and using the "Upload Zip Package" option.  The system will unpackage the files automatically. 

Accessing Content as a Web Folder

The feature that allows you to access the content of your course files area in Blackboard as a web folder is not compatible with the new single sign on authentication.  You can still access your course files area, but you will need to do so within Blackboard.



Grade Center

Cannot see the scroll bars on a mobile device (iPad / Safari)

1. Go to Safari Browser on your iPad and navigate to the grade center of the course you desire to work in.
2. Next to where it says “Grade Center: Full Grade Center” select the drop down button.
3. Select “Turn Screen Reader Mode on
4. The grade center will now reload and you should see the title of the grade center change to include “Screen Reader Mode Active” and drop down buttons next to the column entries. You can now navigate left, right and up, down by swiping your finger across the screen while inside the box with the columns. If you swipe outside of the grade box area you cannot navigate. The options next to each grade in the drop down menus can be accessed also.

Quick Comment throws error

Using the full Visual Text Box Editor to create a Quick Comment will throw an error: "Only POST methods are accepted for grade changes..."  Workaround is to use the plain text fields that immediately appear on the main grade center page.  For feedback which requires the full text editor (such as to insert links or files), open the full attempt.


McGraw Hill


McGraw Hill Campus Menu Button

We have been contacted by some faculty that were concerned about the addition of the McGraw Hill Campus link in the Blackboard navigation menu. The link automatically appeared as the result of an upgrade to the McGraw Hill building block.

The McGraw Hill Campus button is a link to educational resources, lecture capture, test banks, multimedia and other academic resources for Ohio University faculty, regardless of whether or not they use McGraw Hill textbooks.

Faculty who do not wish to take advantage of these resources may delete the McGraw Hill Campus button from the Blackboard navigation menu by clicking on the chevron (double down arrows) and selecting Delete.




Passwords Containing "&" and "#"

There is a known issue with Blackboard SP13 not allowing users into the system if the & and # symbols are contained in the user's password.  The vendor informed us that using "&#" in that order can be treated like HTML code and should be avoided.  If your password contains &# or the & and # symbol with a few characters between them, our recommendation would be to change your password to something else that contains different symbols.


Top Hat

YouTube videos embedded in content pages  - Produce an error when trying to view in full screen mode

Changes on the YouTube platform are preventing videos from being viewed using the full screen mode natively while in Top Hat.  The issue is being looked into by Top Hat.  Currently, there are two work arounds, one is to view the videos using the actual YouTube website and the second being to embed a YouTube link into the slides.

Sync to Blackboard - Cannot find correct Blackboard course in 'Link Your Courses' window

Top Hat may not correctly list Blackboard courses containing the exact same course name. Top Hat is currently working on a long term solution, but to make your course available for syncing immediately, additional text in the course name of your Blackboard course is needed. To accomplish this, navigate (in your Blackboard course) to Control Panel - Customization - Properties. Add any additional text (example - Fall 2016-17) to the tail end of the Course name and click submit. The course should be listed in Top Hat 'Link Your Courses' window after making the change (make sure you logout of Top Hat, then log back in first).

Sync to Blackboard - General errors

If the sync process hangs up or fails in anyway, there might be two reasons to examine further. Sync can fail if previous students (prior to 8/15/16) are enrolled in the Top Hat course. Sync can also fail if no graded content is available to sync. Please enroll at least one student/test account, create at least one question, have it answered and in the gradebook, re-sync to Blackboard again.

Sync to Blackboard - Grade Center columns

In most cases, syncing a Top Hat course to Blackboard will result in the creation of two grade center columns. One column is for attendance. The other is a composite score of graded material in the Content area in the Top Hat course. If an instructor desires to see Blackboard grade center columns for individual content items, the items must be placed in their own 'top level' folder within the Content area in the Top Hat course. For example, Question 1 is placed into a 'top level' folder called Folder 1. Upon the next sync, that column (just for Question 1 alone) will appear in the grade center. Repeat the process as needed. 

Freezing - Discusssions

Top Hat is aware of some issues with Internet Explorer and recommends Firefox or Chrome.


Top Hat does not automatically process add/drops. Students will need to be manually removed if unenrolled from the Blackboard course. Students may also need to be removed manually if they are still presently listed from another semester or copied course.

Instructors can un-enroll any students who have been imported from a Bb course by going to the Student Manager, and clicking the checkbox to the left of the student's username in the Enrolled Students tab. A set of icons will appear, then select the icon that says "disenroll" to remove all selected students:

By design, Top Hat does not remove any imported students if they are no longer enrolled in the Blackboard course. This is to prevent any issues from accidental removals and to ensure that both instructors and students will have access to the students' grades in the event they are needed. A student can be deliberately un-enrolled by the instructor once they are certain that the scores are no longer needed.



Special Characters in Turnitin File Names

Using special characters, such as hashtag, in the file name of a Turnitin file can result in the inability for the students or instructors to open the file containing instructor feedback to the students.  This issue has been reported to the vendor and has been added to their list for repair in a future release.



LTI link error

Hard returns and line spaces in the VoiceThread item description cause an error (general connection) when clicking on the VoiceThead content link in Blackboard.



Acess Blackboard button

System Status

Blackboard is functioning as expected.

The May 2018 Learn upgrade is complete.  Details of the updated version are described in this OIT news article.

Blackboard Tips

Click here to view Blackboard tips
Did you know that Blackboard's Grade Center can calculate final grades?  To find out how to get your Grade Center configured to the specifications of your syllabus, see the Grade Center section of the Faculty How-To Guides, or contact Bb Support for a consultation.