Known Issues



Quicktime not working on Mac computers in any browser

A small number of older webpages still rely on the legacy QuickTime 7 web plug-in to play media. This plug-in is no longer enabled in recent versions of OS X and some web browsers. This article will help you solve these problems.

Fix common audio and video issues in Firefox

Sometimes, the video or audio content in a web page cannot be properly downloaded and displayed in Firefox. A required plugin may be missing, outdated, blocked, in conflict with another plugin or extension, or the content may be blocked for some reason. This article will help you solve these problems.

Respondus LockDown Browser

We are sorry to inform you that the Respondus LockDown Browser Building Block is no longer available within Blackboard. The Respondus Building Block was independently funded and unfortunately the funding was not renewed. We apologize for any inconveniences this may have caused you. If you would like assistance in finding alternative methods of securing your exams, please contact Academic Technologies or Blackboard Support.

Blank White Screen

Users should try clearing their browser's cache if they experience a blank white screen when trying to access a test or quiz in Blackboard. How-to guides on clearing the cache in a browser can be found on our Blackboard Support webpage under the "Browser Issues" section. 



Changes, updates, upgrades and releases


October 2014 Release Known Issues

Details of the known issues for the October 2014 Release of Blackboard can be found here.


Common Questions


Students, click here for a list of answers to some of our most common student questions.

Faculty, click here for a list of answers to our most common faculty questions.


Course Copy


Course Copy Problem

If you have used the course copy feature within Blackboard and received the following message:

The following Course Copy process has completed:
The results of the process are shown below.
Error: An error occurred while persisting the course. Please contact the Blackboard Administrator at your institution for assistance.

And then received 404 errors when accessing attached content in your destination (copy to) course;

Here are the steps to rectify this issue:

Please note: If you have any grades entered into the Grade Center, do not use this process. Contact Blackboard Support for further assistance.

1. Bulk delete the contents of your destination course (copy to). This will erase all of the data from the destination course and prevent duplication of content. You can find instructions for bulk deletion of a course here.
2. In your source course (copy from), move all of your files to the course file repository. You will find instructions on how to do so here.
3. After you have confirmed that your course files for your source course (copy from) are in the course files repository, run the course copy process again. You will find instructions on using the course copy feature here.

Course Copy Best Practices

You can find Course Copy Best Practices here, which may help you to avoid the above course copy issue.



Course Files Drag and Drop on a Mac

Currently the drag and drop feature of the Course Files Repository does not work on Macs. You may still upload multiple documents to the course files repository by selecting the Browse button on the upload page. You will then be given the option to select a folder, or you may hold down the Command key on your keyboard and click with your mouse to select multiple files.

Accessing Content as a Web Folder

The feature that allows you to access the content of your course files area in Blackboard as a web folder is not compatible with the new single sign on authentication.  You can still access your course files area, but you will need to do so within Blackboard.


Course Reports

Course Reports Do Not Consistently Resolve

Course reports produce inconsistent results.  Some report requests produce usable reports within a reasonable time frame, some requests take an unreasonable amount of time to process (15 minutes or more), but sometimes a request will never finish processing.  According to the vendor, this issue is a known problem with our current version of Blackboard and is due to some conflicting data in the database.  The vendor proposes a fix in a future version of Blackboard Learn.


Grade Center

Cannot see the scroll bars on a mobile device (iPad / Safari)

1. Go to Safari Browser on your iPad and navigate to the grade center of the course you desire to work in.
2. Next to where it says “Grade Center: Full Grade Center” select the drop down button.
3. Select “Turn Screen Reader Mode on
4. The grade center will now reload and you should see the title of the grade center change to include “Screen Reader Mode Active” and drop down buttons next to the column entries. You can now navigate left, right and up, down by swiping your finger across the screen while inside the box with the columns. If you swipe outside of the grade box area you cannot navigate. The options next to each grade in the drop down menus can be accessed also.

Running totals or weighted columns not adding up correctly

Make sure that all cells in graded columns have a score. If any cells have a null value (--), the column won't calculate properly. Enter zeros into null cells having uncompleted attempts.

Draft grades for Discussion Boards, Blogs and Journals do not save

Currently the Save Draft feature when grading discussion board posts, blog and journal entries does not save.  You must save and submit the grade and feedback.  If you wish to release all student grades for a discussion board, blog or journal at the same time, hide the grade column from students, grade all submissions, then reveal the grade column to students.


McGraw Hill


McGraw Hill Campus Menu Button

We have been contacted by some faculty that were concerned about the addition of the McGraw Hill Campus link in the Blackboard navigation menu. The link automatically appeared as the result of an upgrade to the McGraw Hill building block.

The McGraw Hill Campus button is a link to educational resources, lecture capture, test banks, multimedia and other academic resources for Ohio University faculty, regardless of whether or not they use McGraw Hill textbooks.

Faculty who do not wish to take advantage of these resources may delete the McGraw Hill Campus button from the Blackboard navigation menu by clicking on the chevron (double down arrows) and selecting Delete.




Passwords Containing "&" and "#"

There is a known issue with Blackboard SP13 not allowing users into the system if the & and # symbols are contained in the user's password.  The vendor informed us that using "&#" in that order can be treated like HTML code and should be avoided.  If your password contains &# or the & and # symbol with a few characters between them, our recommendation would be to change your password to something else that contains different symbols.


Top Hat

YouTube videos embedded in content pages  - Produce an error when trying to view in full screen mode

Changes on the YouTube platform are preventing videos from being viewed using the full screen mode natively while in Top Hat.  The issue is being looked into by Top Hat.  Currently, there are two work arounds, one is to view the videos using the actual YouTube website and the second being to embed a YouTube link into the slides.

Sync to Blackboard - Cannot find correct Blackboard course in 'Link Your Courses' window

Top Hat may not correctly list Blackboard courses containing the exact same course name. Top Hat is currently working on a long term solution, but to make your course available for syncing immediately, additional text in the course name of your Blackboard course is needed. To accomplish this, navigate (in your Blackboard course) to Control Panel - Customization - Properties. Add any additional text (example - Fall 2016-17) to the tail end of the Course name and click submit. The course should be listed in Top Hat 'Link Your Courses' window after making the change (make sure you logout of Top Hat, then log back in first).

Sync to Blackboard - General errors

If the sync process hangs up or fails in anyway, there might be two reasons to examine further. Sync can fail if previous students (prior to 8/15/16) are enrolled in the Top Hat course. Sync can also fail if no graded content is available to sync. Please enroll at least one student/test account, create at least one question, have it answered and in the gradebook, re-sync to Blackboard again.

Sync to Blackboard - Grade Center columns

In most cases, syncing a Top Hat course to Blackboard will result in the creation of two grade center columns. One column is for attendance. The other is a composite score of graded material in the Content area in the Top Hat course. If an instructor desires to see Blackboard grade center columns for individual content items, the items must be placed in their own 'top level' folder within the Content area in the Top Hat course. For example, Question 1 is placed into a 'top level' folder called Folder 1. Upon the next sync, that column (just for Question 1 alone) will appear in the grade center. Repeat the process as needed. 

Freezing - Discusssions

Top Hat is aware of some issues with Internet Explorer and recommends Firefox or Chrome.


Top Hat does not automatically process add/drops. Students will need to be manually removed if unenrolled from the Blackboard course. Students may also need to be removed manually if they are still presently listed from another semester or copied course.

Instructors can un-enroll any students who have been imported from a Bb course by going to the Student Manager, and clicking the checkbox to the left of the student's username in the Enrolled Students tab. A set of icons will appear, then select the icon that says "disenroll" to remove all selected students:

By design, Top Hat does not remove any imported students if they are no longer enrolled in the Blackboard course. This is to prevent any issues from accidental removals and to ensure that both instructors and students will have access to the students' grades in the event they are needed. A student can be deliberately un-enrolled by the instructor once they are certain that the scores are no longer needed.



Special Characters in Turnitin File Names

Using special characters, such as hashtag, in the file name of a Turnitin file can result in the inability for the students or instructors to open the file containing instructor feedback to the students.  This issue has been reported to the vendor and has been added to their list for repair in a future release.



LTI link error

Hard returns and line spaces in the VoiceThread item description cause an error (general connection) when clicking on the VoiceThead content link in Blackboard.



Acess Blackboard button

System Status

Blackboard is functioning as expected.



Blackboard Tips

Click here to view Blackboard tips

The Crocodoc document preview service is considered to be functioning normally as long as the conversions are completed within 36 hours.  The service can only convert a few documents at a time, so when a large number of submissions are made system-wide, a back log is expected.  If a conversion is taking longer than 36 hours, the vendor would consider that submission stuck/failed and recommends the instructor allow a new submission/attempt.  Instructors should note that students are not at fault for these delays and failures, and should not be penalized when it occurs.