OIT Tech 32px
Ohio University's Blackboard support site

Contact Us

 

Athens and Lancaster Campuses, Pickerington Center

 

Phone:  740-593-1222 Monday-Friday 8 AM - 5 PM

In Person Support is available by appointment, please email bbsupport@ohio.edu to schedule.

Chillicothe Campus

Phone: 740-774-7212

Walk In:  Stevenson Center Help Desk

Eastern Campus

Peter Lim:  Shannon Hall 311A

Trent Duffy and Donna Capezzuto:  Shannon Hall Learning Commons

Proctorville Center

Resource Room 119A:  Monday-Thursday 9am to 7:30pm, Friday-Saturday 9am to 1pm

Southern Campus

Faculty: TASC Lab, Academic Center 210

Students:  Open Computer Lab Academic Center 212

Zanesville Campus

Phone:  740-588-1526

Walk In:  Elson Hall 102 Help Desk

All Campuses

Submit your own work order, or check the knowledge base:  http://www.ohio.edu/oitech

McGraw-Hill Support

Dennis Williams, Digital Learning Consultant

McGraw-Hill Higher Education

1-800-331-5094

dennis.williams@mcgraw-hill.com

http://mpss.mhhe.com/

 

Troubleshooting Information for McGraw-Hill Support:

LMS URL: blackboard.ohio.edu

LMS Version: 9.1.201410.160373 (Bb 9.1 Oct 2014)

Plug-in Version: 2.2.91130061

 

WebAssign Support

Student:  http://www.webassign.com/user_support/student/

Faculty:  http://www.webassign.com/user_support/faculty/

 

Troubleshooting Information for WebAssign Support:

LMS URL: blackboard.ohio.edu

LMS Version: 9.1.201410.160373 (Bb 9.1 Oct 2014)

Plug-in Version: 2.1.3

 

Turnitin Support

Submit a trouble ticket:

http://www.turnitin.com/help/helpdesk.asp

Help Center for Students/Instructors:

http://www.turnitin.com/en_us/support/help-center

System Status:

http://www.turnitin.com/en_us/support/system-status

 

Troubleshooting Information for Turnitin Support:

LMS URL: blackboard.ohio.edu

LMS Version: 9.1.201410.160373 (Bb 9.1 Oct 2014)

Plug-in Version: 2.5.28
 

Panopto Support

Try the Ohio University lecture capture site first, then try:

Panopto Support Documentation:

http://support.panopto.com/

Panopto Helpdesk:

http://helpdesk.panopto.com/home

 

Troubleshooting Information for Panopto Support:

LMS URL: blackboard.ohio.edu

LMS Version: 9.1.201410.160373 (Bb 9.1 Oct 2014)

Plug-in Version: 4.6.0

 

Pearson's MyLab & Mastering Support

Links for Faculty and Students

https://247pearsoned.custhelp.com/  

Educators:
http://www.pearsonmylabandmastering.com/northamerica/educators/support/index.html

Students:
http://www.pearsonmylabandmastering.com/northamerica/students/support/index.html

 

Troubleshooting Information for Pearson Support:

LMS URL: blackboard.ohio.edu

LMS Version: 9.1.201410.160373 (Bb 9.1 Oct 2014)

Plug-in Version: 3.1.911300494

 

Acess Blackboard button

System Status

The system is currently functioning as expected.

VoiceThread will be unavailable between 12 and 1 AM on Saturday, August 1 and users will experience slow response times from 1 to 2 AM while the vendor performs maintenance.

The SafeAssign service will be unavailable Wednesday, July 29 from 3:30 to 7:30 AM EDT for vendor maintenance.

Blackboard Upgrade

The October 2014 Release upgrade is complete.  There are a few known issues with the new release, detailed here.

To report an issue, call (740) 593-1222 or submit a request at www.ohio.edu/oitech