Beginning on Wednesday, May 1, 2019, faculty and staff must contact the IT Service Desk instead of Finance Customer Care when requesting access to Finance-related systems. This change only applies to access/provisioning requests, and turnaround times will not change. The only difference will be that you will speak with an IT Service Desk technician instead of a Finance Customer Care representative. Finance Customer Care will continue to handle all other Finance-related inquiries.
This change takes advantage of a recent OIT reorganization that created an area within the Service Desk that focuses on provisioning access to a wide variety of online systems. Transferring Finance system access request duties to OIT’s provisioning staff will streamline the process for campus users and provide a single point of contact for system provisioning requests.
To ensure a seamless transition, it is best to contact the IT Service Desk directly. If you inadvertently contact Finance Customer Care regarding an access request, you will be connected to the IT Service Desk. If you inadvertently contact the IT Service Desk with a Finance-related question or other service request, the IT Service Desk will transfer your call to Finance Customer Care.