Ohio University

Enroll in Multi-Factor Authentication

Before you begin

  • You will need either the Duo Mobile app (strongly recommended) or access to a telephone number that can receive either text messages or voice calls. 
  • Faculty, Staff, and current/former Student Employees must be on campus for enrollment. If you are physically unable to come to an OHIO campus, contact the IT Service Desk for off-campus enrollment.
  • Students who have never been employed by the University can enroll from anywhere.
  • Recovery email and questions have to be setup on your account in order to enable this service.
  • After you enroll, please check the Remember me for 30 days box on personal devices to reduce the number of pushes/phone calls/texts you will receive while logging in.

Available Authentication Methods

Duo App

  • Preferred method of Ohio University
  • Free download for iOS, Apple Watch, Android, Windows Phone, Blackberry
  • Works on wi-fi or cellular networks. Uses minimal data.
  • App can be used to generate passcodes, even when offline. (Uses no data)
  • Minimal battery usage and app size.

Hardware Token

  • Keychain-sized device for generating passcodes
  • Convenient option if you do not have a mobile device or if you are traveling internationally
  • Available for purchase with a Departmental Account Code from the Bobcat Depot.

Automated Phone Calls/Text

  • Option for users who have a phone that can’t run the Duo Mobile App
  • Please select Remember me for 30 days to limit the number of Duo calls/messages sent each month.

Enable Multi-Factor on your OHIO account and enroll your first device

  1. Login to https://account.ohio.edu with your full @ohio.edu email address and your OHIO password.
  2. Under Existing User, click on Manage Account.
  3. Under Notifications, click the link to start the enrollment for Multi-Factor Authentication.
  4. Follow the instructions to enroll at least one device.
  5. After enrollment it is recommended to select the button under Account Information to "enable Multi-Factor Authentication for All eligible services."

Reactivate a Device After a Reset or Replacement

Follow these steps if you need to reactivate the Duo Mobile app on a smart phone or tablet after a factory reset or after replacing the device with a new one that has the same phone number:

  1. On your computer, open a new Incognito or Private Browsing window. In most web browsers, this option is available under the File menu.
  2. Log into https://account.ohio.edu/multi-factor with your full @ohio.edu email address and OHIO password.
  3. If you have Duo configured to automatically send you a push, you will need to click Cancel to gain access to the Settings button.
  4. Click Settings.
  5. Click My Settings & Devices.
  6. Verify your login. If the only device you have available for verification is the one you need to reactivate, you can use the Call Me option.
  7. Click the Gear Icon next to the device you need to reactivate and choose Reactivate Duo Mobile.
  8. Answer a few questions about your device and scan a new QR code to complete your reactivation.