Service Level Agreement: Technology Accessibility
Technology accessibility services are consultative in nature and are provided to other OHIO departments as a common good service. Technology accessibility services help to ensure technology solutions and systems are accessible for all OHIO users in accordance with University Policy 04.001 Information Technology Accessibility. Technology solutions and systems that meet the principles laid out in the Information Technology Accessibility Policy (04.001) shall; Conform to current University technology accessibility guidelines and University web accessibility guidelines, support accessible course content, and ensure solutions promote access for all users, regardless of ability.
OIT’s technology accessibility services do not determine or provide specific accommodations for students, employees, or members of the public; such requests should be directed to the Office for University Accessibility.
This is not a comprehensive list. For more details on these service offerings, visit the OIT Service Catalog and the full Technology Accessibility Service Level Agreement.
Technology Accessibility Assessments
This service consists of evaluating technology solutions at OHIO to ensure compliance with the current technology accessibility guidelines. Examples of solutions that may be reviewed include but are not limited to; information and communication technology, software acquisitions, including “free” services and services developed in-house, and website assessments.
Technology Accessibility Guidance, Training, & Awareness
This service provides the overarching guidance around meeting technology accessibility standards as well as training and education to the OHIO community around creating accessible digital content.
Service Hours and Availability
Support for all Technology Accessibility Service offerings are available Monday through Friday from 8am – 5pm ET (“normal business hours”), exclusive of OHIO holidays, with response and resolution times as described in the OIT Service Desk Operational Level Agreement (OLA).