Ohio University

Old Corona Page: Library Services During the Campus Response to COVID-19 (Coronavirus)

Old Corona Page: Library Services During the Campus Response to COVID-19 (Coronavirus)

 
Ohio University Libraries will have modified hours and services during the campus response to the COVID-19 (Coronavirus) pandemic.   This page will be updated as things change throughout this rapidly evolving situation.
 
How can I get help?

For the safety of our staff and users, we have discontinued in-person help until further notice.  We encourage you to reach out to us via chat or email.  For subject-specific help, please contact your subject librarian.  

Visit our remote services page for more information.  

What if I don't have a computer or internet access at home?

The university has issued this guidance, found on their Coronavirus Response FAQ page:

If you do not have access to a laptop or mobile device, or do not have access to the internet, please contact your dean’s office. They will work with you and your instructors to provide guidance and identify any resources available as we navigate this challenge. 

How do I return my books, DVDs, or other materials?

Please place your items in the book return drop at any Ohio University campus library.    You will not be charged late fees.   

If you are unable to return your books to a campus location, we ask that you please hold onto all Ohio university and OhioLINK materials for now and we will provide instructions for return at a later date.   All items you have checked out will be automatically renewed until further notice. You will not be charged late fees. 

For items you have borrowed from another library via Interlibrary Loan, please contact us at ill@ohio.edu.

I received a notice to renew my OhioLINK books. What should I do?

All OhioLINK books will be renewed by us for you until further notice, but you will still receive these notices because of the way the system is structured. You will not be fined for overdue items.

Why are the books I put in the book drops still showing on my account as checked out to me?

There may be some delay in checking your books in as we are working remotely and not actively checking items in.   You will not be charged late fees.   

For items you have borrowed from another library via Interlibrary Loan, please contact us at ill@ohio.edu.

Can I still check out books, dvds, or other items from the libraries?

Beginning Monday, June 22, current OHIO faculty, staff, and students can request items from the local campus collections for self-pickup.  

Use the "Request" button in the ALICE Catalog.  You will be notified by email when your materials are ready, which will typically be within 5 business days. 

Hours and directions vary by campus location.  See our FAQs for more information. 

What are you doing to make sure the books we check out are safe to handle?

Guided by the research findings of the REALM Project, University Libraries’ staff have developed safe handling protocols for library materials, including wearing gloves when preparing materials for contact free pickup. Additionally, we are quarantining new books and other acquisitions, items returned through the book drops, and materials as they move from one staff member to another during processing. Significant to overall safety, we are also limiting access to materials in the stacks to a small number of staff. Through these procedures we are endeavoring to mitigate the potential transfer of the virus for both our staff and users. As testing continues and our understanding of how COVID-19 is potentially spread via physical items, our protocols will be updated.

Will you still provide materials through OhioLINK or other libraries?

Borrowing of physical items from other libraries is suspended at this time.  Contact us for assistance with electronic materials.  Interlibrary loan is still available for critical requests for course content we do not own and can fulfill electronically (not complete books).

How will the Libraries provide access to print course reserves?

This fall, we are unable to provide print and other physical reserves services.  The very nature of that program is not compatible with safe handling protocols developed in response to the current pandemic.  Instead we encourage instructors to identify portions of printed works we can scan and make available in accordance with copyright law.  For complete works, we will purchase electronic access when possible.  Please note, the Libraries cannot purchase textbooks.  Instructors should check the Digital Course Materials program from OIT to see if the assigned textbook is available there.

 Requests for scans, to be placed by the instructor in Blackboard or made available by the Libraries through electronic reserves, should be made using the Content Request Form.  Since both purchasing and scanning can take time, requests should be made as far in advance as possible to ensure timely availability.

Instructors are encouraged to contact course reserves staff at reserves@ohio.edu with questions about course reserves and to contact their subject librarian if they have any questions or concerns about digital materials.

I'm a faculty member and I need materials for my fall courses and research. Can you help?

Contact your subject librarian with questions about locating content or use the Content Request Form to request electronic resources and/or scanning services.

I’m a student and I need materials to complete my course assignments. Can you help?

Contact us  for assistance locating materials to fulfill assignments.  If your instructor has print course materials on reserve that you need, ask them to complete our Course Request Form to inquire about access to critical course materials for which we do not currently have electronic access.

I am on the faculty/staff delivery service. Will you be delivering or picking up?

We are temporarily suspending delivery services.  We will renew all materials if possible.  Please contact us at library.borrowing@ohio.edu if you have questions or issues.  

What if I need to retrieve items that I left in my carrel or locker?

If you need to retrieve items from your study carrel or locker, please email library.borrowing@ohio.edu to schedule an appointment. 

I want to make a request for University Records. What do I do?

The Libraries are suspending Records services, both receiving and delivering, during this time.  If you have an urgent request, exceptions will require the Dean of University Libraries approval.  Please email justification for an exception to Bill Kimok, University Archivist