The foundation of the performance management program is a "role-based competency framework". Employees will fall into one of three roles:
Administrative/ Technical (A/T):
Supports OU's strategic objectives, as an individual contributor, by providing administrative, technical, and/or operational support and services to faculty, staff and/or students
Supports OU's strategic objectives, as an individual contributor, by applying professional knowledge and expertise to deliver services and support to internal and external customers
: Supports OU's strategic objectives by accomplishing results through others. Primary responsibility for a major organizational component (i.e. a department, a shift, or larger unit). Impacts the organization by setting the direction and agenda for their area of specialty in support of the academic or administrative area's goals
Each role has specific competencies. There are two categories of competencies, Continuous Learning & Development and Shared Accountability & Collaboration.
Continuous Learning & Development
- Application of Knowledge & Continuous Learning
The ability to effectively apply knowledge and skills within a particular area of expertise, to keep abreast of new knowledge and developments in one's area of expertise and/or responsibility.
- Innovation & Managing Change
The ability to work efficiently in a constantly changing environment, demonstrating a willingness to learn, to take new and unique ideas, concepts, strategies, and approaches and apply them for positive results.
- Performance Management & Development
The ability to effectively apply the tools and concepts of OU's performance management process to support the development and performance of self and others.
Shared Accountability & Collaboration
- Customer Focus
The ability to consistently meet the needs of internal and external customers.
The ability to work together, frequently transcending organizational and geographic boundaries, to meet the changing needs of our customers.
- Respect for People
The ability to build and maintain rapport and gain willing cooperation of co-workers through persuasion and collaboration.
- Performance Initiative
The ability to approach work in ways that support the accomplishment of results and meeting/exceeding of organizational performance objectives.