Ohio University

Customer Service Leadership

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OHIO's bachelor degree in Customer Service Leadership is an ideal degree to help you further your education and advance your career. Learn to use emotional intelligence in the workplace, interact well with people, demonstrate ethical leadership and develop problem-solving skills-all within the renowned Patton College of Education. The courses are provided in an online format so that working students can have the flexibility to work towards their degree in a time frame that works for them.

Customer Service Leadership is offered as both a major and a minor. Learn more about the minor in Customer Service Leadership.

Program Code



The Customer Service Leadership degree is a diversified degree designed to allow students from a plethora of interests to attain a bachelor degree. The degree is hands on and applicable to many fields. Students may choose to build upon their previous education and employment background or start from the beginning of their college experience and build this flexible degree around their personal interests. Research from Walker, a customer intelligence consulting firm, concludes that by year 2020 Customer Service will lead consumers in their purchasing decisions. According to Walker, the customer service experience will overtake price and product as the number one reason consumers make purchasing decisions. "The courses taken at Ohio University are relevant and the skills can be applied immediately," says Robin Ambrozy, Coordinator of the Customer Service Leadership program.

Admission Information

No requirements beyond university requirements. Click the link to get more information on applying HERE


  • Enjoy the flexibility. Earn your online bachelor degree without leaving home.
  • Online and Distance Education is Affordable. View tuition rates for online and distance programs here
  • If you have prior college, keep your credits (no expiration date). Build on your prior college credit and complete sooner.
  • Begin right away. Apply to start classes in January, May or August.
  • This program boasts as one of the first customer service degrees in the nation and highlights one of the top skills employers are seeking.
  • Financial aid for qualified students is available.

Career Opportunities

Whether you are seeking to further your education or advance your career, this degree helps you achieve your goals. Students from many career paths have utilized this degree to advance to leadership opportunities in many fields.

  • Customer call centers
  • Retail and hospitality establishments
  • Healthcare offices
  • Human services agencies
  • Financial institutions
  • Law Enforcement


Customer Service Leadership Major Core

Complete all courses.

  • CONS 2500 Families as Consumers in Global Communities, 3 credit hours
  • CONS 3100 Human Resources for Customer Service Professions, 3 credit hours
  • CONS 3450J Writing in Human and Consumer Sciences, 3 credit hours
  • CONS 3890 Career Development for Customer Service Professions, 3 credit hours
  • CONS 4915 Internship: Customer Service, 3-12 credit hours
  • CONS 4953 Workshop in Customer Service, 1-3 credit hours (OR CONS 3250 Principles of Customer Service Leadership 3 credit hours may be substituted)

Diversity and Communication

Choose two courses.*

  • COMS 2050 Techniques of Group Discussion, 3 credit hours
  • COMS 2060 Communication in Interpersonal Relationships, 3 credit hours
  • COMS 4100 Cross-Cultural Communication, 3 credit hours
  • COMS 4110 Communicating with People with Disabilities, 3 credit hours
  • RFPD 1100 Fashion and Culture, 3 credit hours


Choose one course.*

  • PHIL 1300 Introduction to Ethics, 3 credit hours
  • PHIL 2400 Social and Political Philosophy, 3 credit hours

Leadership and Organization

Choose two courses.+

  • MGT 2000 Intro to Management, 3 credit hours
  • MKT 2020 Marketing Principles, 3 credit hours

Upper Level Electives

Complete at least 30 credit hours at the 3000 or 4000 level which may include the courses above.

*Additional Athens or regional campus courses may meet requirements. Visit www.catalogs.ohio.edu.

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For more information, contact:

Robin Ambrozy
Program Coordinator
McCracken Hall 121Q