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Customer Service Leadership Minor

Customer Service Minor

Customer Service Leadership provides a unique set of skills that will enhance many employment opportunities. Coursework can be applied to life and work experiences immediately.

Customer Service Leadership is offered as both a major and a minor. Learn more about the major in Customer Service Leadership.


The customer service leadership minor provides a strong building block for many majors. Students work to enhance many soft skills that employers say are important in the workforce. The coursework provides practical ways to improve customer and employee relations. 

Career Opportunities

  • Health care Administration
  • Online Customer Service Support


Minor Program Course Requirements

Five courses are required for the minor.

  • CONS 2500: Consumers in Global Communities (T2S) - Prerequisite: NONE
  • CONS 3100: Human Resources for Customer Service Professions- Prerequisite: CONS 2500
  • CONS 3890 / RFPD 3890: Career Development for Customer Service Professions /Career Search Strategies-Prerequisite: CONS 2500
  • CONS 4953: Workshop in Customer Service- Prerequisite: NONE
  • CONS 4915: Internship- Customer Service (3-12 hours)- Prerequisite: CONS 2500, 3100, 3890, 4953

Points of Pride

  • This program boasts as one of the first customer Service degrees in the Nation. 
  • Ohio University understands the important role that customer Service plays in all businesses and has designed a program that will enhance student’s customer service skills. The program focuses on both the Internal and External customer with applicable coursework that can be applied to a variety of employment.

Program Contact

Robin Ambrozy
Program Coordinator
McCracken Hall 121Q


American Association of Family & Consumer Sciences