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Information & Technology Services

OUC IT Help Desk

OHIO UNIVERSITY CHILLICOTHE
IT HELP DESK

Information and Technology Services at OHIO Chillicothe was established to serve the technology needs of students, faculty, and staff. We are dedicated to keeping our computing facilities and offices at the forefront of emerging and new technologies. We currently have almost seven hundred computers on campus. Over five hundred of those computers are in computer labs or public spaces. We have ten instructional labs, two open computer labs, public access stations in the Learning Commons, Library, Bennett Hall, and other areas across the OHIO Chillicothe campus. Our staff maintains the computer and networking systems, web pages, compressed video and distance learning classrooms, and all audio/visual equipment on the OHIO Chillicothe campus.

CONTACTING THE HELP DESK

The main telephone number is 740.774.7212 or 740.774.6079. Our walk-up counter is located in the Stevenson Center, just inside the main entrance. The Help Desk is open and staffed to assist with computer, audio/visual and instructional support requests, issues, and training.

If your need to enter a service ticket request for our campus, please press (here). 

The OHIO Athens IT Service Desk can be reached by by calling 740.593.1222, or their web page can be found (here).

 HOURS OF OPERATION | FALL & SPRING SEMESTERS:

Monday 8:00 a.m. - 6:00 p.m.
Tuesday 8:00 a.m. - 6:00 p.m.
Wednesday 8:00 a.m. - 6:00 p.m.
Thursday 8:00 a.m. - 6:00 p.m.
Friday 8:00 a.m. - 5:00 p.m.
Closed Saturdays/Sundays/University Holidays*

HOURS OF OPERATION | SUMMER SESSION:

Monday 8:00 a.m. - 5:00 p.m.
Tuesday 8:00 a.m. - 5:00 p.m.
Wednesday 8:00 a.m. - 5:00 p.m.
Thursday 8:00 a.m. - 5:00 p.m.
Friday 8:00 a.m. - 5:00 p.m.
Closed Saturdays/Sundays/University Holidays*

HOURS OF OPERATION | BREAKS:

Monday 8:00 a.m. - 5:00 p.m.
Tuesday 8:00 a.m. - 5:00 p.m.
Wednesday 8:00 a.m. - 5:00 p.m.
Thursday 8:00 a.m. - 5:00 p.m.
Friday 8:00 a.m. - 5:00 p.m.
Closed Saturdays/Sundays/University Holidays*

SERVICES

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As part of Ohio University, the staff of the Help Desk and Information & Technology Services on the Chillicothe campus, strive to provide the best and most efficient service possible to the students, faculty, and staff. These services include:

Computing Resources:

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Our classrooms, labs, public spaces, and offices are equipped with computer equipment. All computers at OHIO Chillicothe run Windows 10. These Computers have the following software installed: Adobe Acrobat Reader DC; Audacity; Microsoft Office; Cyberlink DVD; Google Chrome; IrfanView; Microsoft Photostory; Windows Moviemaker; Microsoft Silverlight; Windows Media Player; Mozilla FireFox; Internet Explorer; Java; Picasa; VLC Media Player; Real Player Lite; Roxio CD Creator; Microsoft SCEP Managed; SPSS (Installed in computer labs, Stevenson 19, and The Learning Commons).

There are also many Macintosh computers on campus running the latest macintosh operating system. These Computers have the following software installed: Adobe Acrobat Reader DC; Adobe CS6; Microsoft Office 2019; Google Chrome; Microsoft Silverlight; Windows Media Player; Mozilla FireFox; iPhoto; Safari; Java; Picasa; QuickTime; VLC Media Player; Microsoft SCEP Managed, and JAMF.

Each of the dedicated Macintosh and PC computer labs have specialized software installed to support the technologies taught in them.

All of the classrooms at OHIO Chillicothe are equipped with an instructor computer (PC), computer projector, digital presenter, DVD/VHS player and an amplified audio system.
 

Tech 101 Check List:

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Bringing a personal computer or portable device to campus? After you connect to our wireless, follow these steps to make sure you stay connected. As a new or returning student, check out our Tech 101 check list.  Information can be found (here).

 

Acceptable Use Policy & Procedure:

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The purpose of this policy is to provide guidance and establish expectations for members of the university community as they use OHIO's information technology resources. The University's policy can be viewed by clicking (here).
 

Wired & Wireless Network Access:

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Our staff provides training and technical support for the NextGen wired and wireless computer network on the Chillicothe campus. All university computer equipment is registered and connected to this university wide computer network, and connectivity is available in all buildings, and many open & public spaces across the campus. Students can connect personal computers, tablets, cell phones, or other wireless devices to the "eduraom" wireless network using their current OHIO email address and password.

The "OHIO University Guest" network is open and available to campus visitors without sponsorship and does not require a specific user name or password. To access the network, select wireless networks on your device and choose the "OHIO University Guest". Open a web browser, agree to the terms of use on the displayed page, and your device will be joined. Agreeing to the "Terms of Use" is the only requirement for access. For guides to connect to the "OHIO University" wireless networks, please click (here).

For questions regarding connecting devices or technical support, please contact the OHIO Chillicothe Computer Help Desk at 740.774.7212 or 740.774.6079.
 

Student Printing Resources:

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Our staff supports the many color and B&W copiers located in all buildings across the campus.  Copiers & printers are located in office common areas, computer labs, specialized individual offices, the Stevenson Center Learning Commons, and the Quinn Library.  Pay-to-print services are only located in the Learning Commons, and Quinn Library.

OHIO Chillicothe, as well as all regional campuses, are in the process of implementing a new Pay-to-Print system which will be fully deployed for the fall 2021 semester.  Pharos and BobCat cash will be used to manage the cost and process of student & public printing.

When "Switched On", student printing from workstations located in the Learning Commons and Quinn Library will be using both Bobcat Cash and their OHIO ID to pay for printing (rather than cash).  Card readers have been installed to accept your Ohio University ID at copiers in the Learning Commons and Quinn Library.

Our current system is print - then pay at pick up.  With this change, printing charges will be incurred when the job is released at the copier.  If you do not want or need what you chose to print (maybe too may pages or printed accidentally), jobs not released at the copier are not charged to the students account.  Print jobs not released are automatically deleted after one hour.

Adding funds to your OHIO ID using Bobcat Cash

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Funds can be added electronically by using a credit card at ohio.edu/bobcat-cash, or in person at the Cashier's Office in Bennett Hall 139.  Cash, check or credit card are accepted.

Funds added to your account at the OHIO Chillicothe Cashier's Office or MyOHIO portal will not be available until the next business day.  All major credit cards (American Express, Discover, MasterCard and Visa) are accepted and are subject to a 2.9% processing fee.

Printing Refunds

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If your released print job did not print, you may not have been charged for it. Log into eAccounts at ohio.edu/bobcat-cash to review your charges.  After logging in, click on the ‘Bobcat Cash’ box and your recent transaction history will be displayed.

Refund requests must be submitted within 48 hours of experiencing the printing problem. If it is determined that you are owed a refund, the refund will be applied to your Bobcat Cash account. You’ll receive an e-mail when your refund has been applied to your Bobcat Cash account

Need a refund? Please complete the online Print Refund Request Form.

Community & Public Copying & Printing Resources:

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Pay-to-print and pay-to-copy resources for our community patrons are located in the Stevenson Center Learning Commons, and Quinn Library.

OHIO Chillicothe, as well as all regional campuses, are in the process of implementing a new Pay-to-Print system which will be fully deployed for the fall 2021 semester.  Pharos and BobCat cash will be used to manage the cost and process of public printing and copying.

Card readers have been installed to accept Public Patron Print Cards at copiers in the Learning Commons and the Quinn Library.

To purchase a non-refillable public patron print card, ....

Adding funds to your OHIO ID using Bobcat Cash

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Funds can be added electronically by using a credit card at ohio.edu/bobcat-cash, or in person at the Cashier's Office in Bennett Hall 139.  Cash, check or credit card are accepted.

Funds added to your account at the OHIO Chillicothe Cashier's Office or MyOHIO portal will not be available until the next business day.  All major credit cards (American Express, Discover, MasterCard and Visa) are accepted and are subject to a 2.9% processing fee.

Printing Refunds

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If your released print job did not print, you may not have been charged for it. Log into eAccounts at ohio.edu/bobcat-cash to review your charges.  After logging in, click on the ‘Bobcat Cash’ box and your recent transaction history will be displayed.

Refund requests must be submitted within 48 hours of experiencing the printing problem. If it is determined that you are owed a refund, the refund will be applied to your Bobcat Cash account. You’ll receive an e-mail when your refund has been applied to your Bobcat Cash account

Need a refund? Please complete the online Print Refund Request Form (Coming Soon).

Mobile Printing

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You can also use mobile printing to send many types of documents to copiers in the Learning Commons and Library. Information about student and mobile printing can be found (here).  can be Visit myprintcenter.ohio.edu to upload documents directly to your print queue. Mobile printing supports several common file formats, and works best with documents that are of a relatively small file size and where you don’t need to customize the orientation and layout.

Printing Fees

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  • 8½ x 11 Single-Sided
    • Bobcat Cash B&W - 3¢ per sheet
    • Bobcat Cash Color - 25¢ per sheet
    • Cash B&W - 10¢ per sheet
    • Cash Color - 25¢ per sheet
  • 8½ x 11 Double-Sided
    • Bobcat Cash B&W - 5¢ per sheet
    • Bobcat Cash Color - 50¢ per sheet
    • Cash B&W - 20¢ per sheet
    • Cash Color - 25¢ per sheet
  • Cash
    • Cash B&W - 20¢ per sheet
    • Cash Color - 25¢ per sheet 
  • 11 x 17
    • Bobcat Cash B&W - 6¢ per sheet
    • Bobcat Cash Color - 50¢ per sheet
    • Cash B&W - 20¢ per sheet
    • Cash Color - 50¢ per sheet

OULN Support:

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Our staff provides training, technical support and operators for the two Ohio University Learning Network (OULN) classrooms on the Chillicothe campus. These five CISCO Telepresence classrooms are used to link our campus to the other regional campuses, as well the OHIO Athens campus, to offer a wide range of classes taught by faculty across the OHIO system. These rooms are also used for video conferencing and meetings inside/outside OHIO.

Information and resources for faculty teaching from an OULN classroom on the OHIO Chillicothe campus can be found by clicking (here). For questions regarding training, technical support, or to schedule an operator for a meeting, please contact the OHIO Chillicothe Computer Help Desk at 740.774.7212 or 740.774.6079.
 

Software & Hardware Sales:

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Information about the OHIO Bobcat Depot technology and pricing, or for upcoming OHIO Chillicothe used technology sales can be found by clicking (here).  Questions about purchasing used technology and computer hardware for personal use? We have Macintosh and Windows operating systems and used Macintosh and PC for sale. Please contact the OHIO Chillicothe Computer Help Desk at 740.774.7212 or 740.774.6079 for availability and pricing.

Equipment For Loan:

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Students*

Coming soon!!!


*To request and check out equipment, a student must be enrolled in classes at OHIO and have a current OHIO ID card.

Faculty & Staff*

Laptops with web cams and software, USB web cams with microphones, portable digital projectors, portable screens, digital HD video cameras, digital cameras, tripods, and wireless presentation remotes. Specialized classroom equipment for faculty & staff use on the OHIO Chillicothe campus can be found by clicking (here).

*To request and check out equipment, faculty & staff must have a current OHIO ID card.
 

Semi-Private Collaborative Rooms With Computers:

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We provide open computing areas for students and semiprivate group collaboration rooms, which are open unless otherwise reserved. Reservations for these semiprivate group collaboration rooms can be made by phone or in person by contacting the Computer Help Desk.

Questions about locating and technology for use on campus? Please contact the Computer Help Desk at 740.774.7212 or 740.774.6079, or visit the walk-up counter in the Stevenson Center.
 

Classroom Computing & AV Resources:

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All classrooms are equipped with screens or projection surface, video projectors, multimedia instructor station (computer, DVD/VCR, ceiling mounted speakers, audio amplifier, and digital presenter). Operating information for faculty using a classroom instructor cart in any OHIO Chillicothe classroom can be found by clicking (here).

If any additional equipment is needed, such as a slide projector or overhead projector, please request the equipment by contacting the Computer Help Desk in Stevenson Center at 740.774.7212 or 740.774.6079.
 
If equipment in your classroom is not working, please do not remove equipment, attempt to service it, or remove equipment from another classroom.  Instead, please call the Computer Help Desk for assistance: 740.774.7212 or 740.774.6079. Help Desk personnel will come to the classroom and resolve the issue.

Mobile Computing Carts

Mobile Laptop Instructional carts are available to be delivered in Bennett Hall (MELL Cart) and the Technology and Business Development Center (LET Cart). Each cart has 20+ PC laptop computers with a standard software configuration and internet connectivity. Use of this resource must be scheduled in advance. Information for faculty use can be found by clicking (here).
 
Mobile video conferencing carts are also available in Bennett Hall, Stevenson Center and the Technology and Business Development Center. Each cart consists of a 40" plasma display, computer with wireless keyboard, mouse, internet, web cam, and DVD/VCR. Software on these systems includes Microsoft Office 2019, multiple web browsers and media players, Microsoft Teams, Zoom, and Google Hangouts.  Advance notice of at least 24 hours is required and requests are handled on a first come - first served basis.  Reservation information for faculty and staff can be found by clicking (here).

If you have questions regarding an existing request or reserving equipment, please come to the Computer Help Desk in Stevenson Center or call 740.774.7212 or 740.774.6079.
 

Computing & AV Resources:

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We provide open labs for students and faculty, dedicated spaces for adjunct and 1/3 option faculty members, computer access common areas, and semiprivate group collaboration rooms, which are open unless otherwise reserved. Reservations for these semiprivate group collaboration rooms can be made by phone or in person by contacting the Computer Help Desk or the building/area contact listed on the classroom directory page.

Questions about locating and using technology on our campus? Please contact the Computer Help Desk at 740.774.7212 or 740.774.6079, or visit the walk-up counter in the Stevenson Center.

  • Location: Stevenson Center - Learning Commons
    • (36) Macintosh & PCs, public access computers with pay to print (B&W and Color)
    • (5) Private study and group meeting rooms with PCs and pay to print (B&W and Color)
    • These rooms can be reserved at the Help Desk
    • Hours of Operation
  • Location: Stevenson Center - Quinn Library
    • (18) PCs, public access computers with pay to print (B&W & Color)
    • (2) Private study and group meeting rooms
    • These rooms can be reserved at the Library Circulation Desk
    • Hours of Operation
  • Location: Stevenson Center Room 19*
  • Location: Technology & Business Development Center 146
    • (14) PCs, OHIO UNIVERSITY STUDENT ONLY access, complete suite of software and internet access No printing capability
    • Hours of Operation – Available when building is open
  • Location: Bennett Hall 259 - Adjunct Faculty Office
    • (10) PCs, standard office software bundle
    • (2) Apple iMac, standard office software bundle
    • Xerox C405 duplexing workgroup copier/printer
    • Hours of Operation – Available when building is open
  • Location: Bennett Hall 109 - 1/3 Option Faculty Office
    • (3) PCs, standard office software bundle
    • (1) Apple Macintosh, standard office software bundle
    • Xerox C405 duplexing workgroup copier/printer
    • Hours of Operation – Available when building is open

OHIO Chillicothe also provides dedicated Macintosh & PC instructional computer classrooms.

Instructional Technology Support:

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Instructional Technology support and training are available by contacting the OHIO Chillicothe Computer Help Desk at 740.774.7212 or 740.774.6079.  Below are some commonly requested support links.  Help on other topics can be found on the OHIO University Office of Information Technology web site (here) by using the search bar. 

Tools For Instructors:
Available in the CPC - Bennett Hall 217

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Black & white and color high volume printers/photocopiers, large format poster printer, paper cutter, and comb book-binding machine.
 

FOR MORE INFORMATION, CONTACT:

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OHIO Chillicothe Computer Help Desk
T: 740.774.7212
T: 740.774.6079 
OUC-HelpDesk@ohio.edu
 

OHIO UNIVERSITY CHILLICOTHE
INFORMATION & TECHNOLOGY SERVICES STAFF

Bill Modzelewski
RHE IT Manager of Device & Classroom Technology 
Information & Technology Services
Stevenson Center 30
T: 740.774.7210
modzelew@ohio.edu

Andy Pierce
IT Generalist
Information & Technology Services
Stevenson Center 28
740.774.7704
piercea2@ohio.edu
 

HELPFUL INFORMATION

Computer Security & Phishing

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Phishing is the act of sending a fraudulent message, claiming to come from someone you know/trust, that requests personal information from you to be used for malicious purposes. This includes login credentials, financial/banking/identity information, sensitive business data, and other private information. Phishing messages have at least three “Red Flags”. Even one red flag in an email message should make you skeptical.

Red Flag #1: Emotion

  • These messages will try to elicit an emotional response. They will contain phrasing that requires immediate action on your part “Or Else.” These messages may also promise financial reward for a quick response. Legitimate emails from friends or businesses will not use the emotional trick of "swift or immediate action is required on your part".

Red Flag #2: Odd Language

  • These messages are oddly written. If you receive an email from a colleague or friend who asks for information, but their email signature does not use their preferred name (Tom instead of Thomas), you should be suspicious. The request may also have grammatical/spelling errors and does not use the "tone" that this person would normally use. Another red flag is the email "From" address does not match the person/department that supposedly sent it! While odd language is not a perfect way to identify a phishing email, it is worth considering.

Red Flag #3: Call to Action

  • These messages require you to do something. If the email requires you to click an embedded hyperlink, download an attachment, or "Sign In" before a deadline, you should be wary. Use the “Look - Don’t Touch” technique regarding links embedded in emails. If you hover the mouse cursor over the link without clicking, it will show the destination address. If the "Email From Your Bank" links to an address not associated with your bank, it’s safe to say that this email is a scam and a phish.
     

OHIO works with its internal IT security team and external partners to provide a safe and secure computing environment. Occasionally, a phishing scam email (a fraudulent message requesting personal information from you for malicious purposes) will make it past our external and internal spam filters. To avoid giving away your password in response to this kind of email, keep these tips in mind:

  • OHIO will NEVER ask you to verify, confirm, or re-activate your account over email.
     
  • If you receive an email that tells you to click a link to keep something bad from happening to your account (deactivation, over-quota, etc.), that email is a scam. Please delete the email without clicking on embedded links or responding.
     
  • If you receive a link in an email - a file share, a document approval, an expense report notice, a .PDF that requires a login to view, etc. - ask yourself, "Was I expecting this?" If not, contact the sender to verify the request BEFORE you click. Even if you are expecting a link, mouse over that link (Look - Don't Touch Technique - Red Flag #3) and look at the URL. Malicious sites may look identical to the real thing, but the URL may use a variation in spelling or a different domain (.com instead of .edu.)
     
  • Think Before You Click!!!

When logging into computers and/or business/personal accounts (Catmail, OneDrive, BlackBoard) in any public area, log out of these computers and/or accounts when finished. Leaving these systems and/or accounts open and walking away is like leaving your wallet behind with all of your identification, credit cards and cash inside.

To learn more about how to protect yourself against scams and cyberattacks, please visit ohio.edu/oit/security.  A new tool called The Phish Bowl is also available to promote phishing awareness and lists current phishing scams.  To learn more, click (here).

  • For questions or follow up, please use one of the following methods:
    • Call the OHIO Chillicothe IT Help Desk at 740.774.7212
    • Call the OHIO Athens IT Service Desk at 740.593.1222
    • Get help, training, or submit an OHIO Athens OIT Service Desk request (here)
    • Send an email requesting support to OUC-HelpDesk@ohio.edu
    • Send an email requesting support to ServiceDesk@ohio.edu
    • Reset your OHIO ID password (here) (Self Service)

The OHIO Chillicothe IT Help Desk walk-up counter is located in the Stevenson Center, just inside the main entrance and is open and staffed to assist you. The OHIO Athens IT Service Desk web page can be found (here).

HELPFUL LINKS

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SELF HELP GUIDES

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