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HELP DESK & INFORMATION TECHNOLOGY SERVICES

OHIO UNIVERSITY - CHILLICOTHE

 

Information and Technology Services at Ohio University - Chillicothe was established to serve the technology needs of students, faculty and staff.  We are dedicated to keeping our computing facilities and offices at the forefront of emerging and new technologies. We currently have almost seven hundred computers on campus. Over five hundred of those computers are in computer labs or public spaces. We have ten instructional labs, two open computer labs, public access stations in the Learning Commons, Library, Bennett Hall, and other areas across the OUC campus. Our staff maintains the computer and networking systems, web pages, compressed video and distance learning classrooms, and all audio/visual equipment on the OUC campus.

 

 

CONTACTING THE HELP DESK

The main telephone number is 740.774.7212 or 740.774.6079.  Our walk-up counter is located in the Stevenson Center just inside the main entrance. The Help Desk  is open and staffed to assist with computer, audio/visual and instructional support requests, issues and training. The Ohio University - Athens IT Service Desk can be reached by by calling 740.593.1222, or their web page can be found (here).

 

 

HOURS OF OPERATION - FALL & SPRING SEMESTERS:

Monday 8:00 a.m. - 7:30 p.m.

Tuesday 8:00 a.m. - 7:30 p.m. 

Wednesday 8:00 a.m. - 7:30 p.m.

Thursday 8:00 a.m. - 7:30 p.m.

Friday 8:00 a.m. - 5:00 p.m.

Closed Saturdays/Sundays/University Holidays*

 

HOURS OF OPERATION - SUMMER SESSION:

Monday 8:00 a.m. - 6:00 p.m.

Tuesday 8:00 a.m. - 6:00 p.m. 

Wednesday 8:00 a.m. - 6:00 p.m.

Thursday 8:00 a.m. - 6:00 p.m.

Friday 8:00 a.m. - 5:00 p.m.

Closed Saturdays/Sundays/University Holidays*
 

HOURS OF OPERATION - BREAKS:

Monday 8:00 a.m. - 5:00 p.m.

Tuesday 8:00 a.m. - 5:00 p.m. 

Wednesday 8:00 a.m. - 5:00 p.m.

Thursday 8:00 a.m. - 5:00 p.m.

Friday 8:00 a.m. - 5:00 p.m.

Closed Saturdays/Sundays/University Holidays*

 

 

COMPUTER SECURITY & PHISHING

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Phishing is the act of sending a fraudulent message, claiming to come from someone you know/trust, that requests personal information from you to be used for malicious purposes. This includes login credentials, financial/banking/identity information, sensitive business data, and other private information.

 

Phishing messages have at least three “Red Flags”. Even one red flag in an email message should make you skeptical.

 

Red Flag #1: Emotion

➢ These messages will try to elicit an emotional response. They will contain phrasing

that requires immediate action on your part “Or Else.” These messages may also promise financial reward for a quick response. Legitimate emails from friends or businesses will not use the emotional trick of "swift or immediate action is required on your part".

 

Red Flag #2: Odd Language

➢ These messages are oddly written. If you receive an email from a colleague or

friend who asks for information, but their email signature does not use their preferred name (Tom instead of Thomas), you should be suspicious. The request may also have grammatical/spelling errors, and does not use the "tone" that this person would normally use. Another red flag is the email "From" address does not match the person/department that supposedly sent it! While odd language is not a perfect way to identify an phishing email, it is worth considering.

 

Red Flag #3: Call to Action

➢ These messages require you to do something. If the email requires you to click an

embedded hyperlink, download an attachment, or "Sign In" before a deadline, you should be wary. Use the “Look - Don’t Touch” technique regarding links embedded in emails. If you hover the mouse cursor over the link without clicking, it will show the destination address. If the "Email From Your Bank" links to an address not associated with your bank, it’s safe to say that this email is a scam and a phish.

 

Ohio University works with its internal IT security team and external partners to provide a safe and secure computing environment. Occasionally, a phishing scam email (a fraudulent message requesting personal information from you for malicious purposes) will make it past our external and internal spam filters. To avoid giving away your password in response to this kind of email, keep these tips in mind:


➢ Ohio University will NEVER ask you to verify, confirm, or re-activate your account

over email.

 

➢ If you receive an email that tells you to click a link to keep something bad from

happening to your account (deactivation, over-quota, etc.), that email is a scam. Please delete the email without clicking on embedded links or responding.

 

➢ If you receive a link in an email - a file share, a document approval, an expense report

notice, a .PDF that requires a login to view, etc. - ask yourself, "Was I expecting this?" If not, contact the sender to verify the request BEFORE you click. Even if you are expecting a link, mouse over that link (Look - Don't Touch Technique - Red Flag #3) and look at the URL. Malicious sites may look identical to the real thing, but the URL may use a variation in spelling or a different domain (.com instead of .edu.)

 

Think Before You Click!!!

 

When logging into computers and/or business/personal accounts (Catmail, OneDrive, Box, BlackBoard) in any public area, log out of these computers and/or accounts when finished. Leaving these systems and/or accounts open and walking away is like leaving your wallet behind with all of your identification, credit cards and cash inside.

 

To learn more about how to protect yourself against scams and cyberattacks, please visit https://www.ohio.edu/oit/security. For questions or follow up, please use one of the following methods:

 

➢ Call the OUC IT Help Desk at 740.774.7212
➢ Call the Ohio University - Athens IT Service Desk at 740.593.1222
➢ Submit an Athens OIT Service Desk request (here)
➢ Send an email requesting support to OUC-HelpDesk@ohio.edu
➢ Send an email requesting support to ServiceDesk@ohio.edu

➢ Reset your OHIO ID password (here) (Self Service)

 

The OUC IT Help Desk walk-up counter is located in the Stevenson Center just inside the main entrance and is open and staffed to assist you. The Ohio University - Athens IT Service Desk web page can be found (here).

 

 

SERVICES

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As part of Ohio University, the staff of the Help Desk and Information & Technology Services on the Ohio University - Chillicothe campus, strive to provide the best, and most efficient service possible to the students, faculty and staff. These services include:

➢  Computing Resources for Students, Faculty & Staff
➢  Access to Wired & Wireless Networks
➢  Printing Resources
➢  OULN Support
➢  Software & Hardware Sales
➢  Equipment Loan
➢  Classroom Computing and AV Resources

➢  Computer Labs and AV Resources
➢  Instructional Technology Support

 

 

Our Computing Resources:

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Our classrooms, labs, public spaces and offices are equipped with computer equipment. Most computers at OUC run Windows 7. These Computers have the following software installed: Adobe Flash Player; Adobe Acrobat Reader; Audacity; Microsoft Office 2016; Microsoft Office 2013; Open Office; Cute PDF; Cyberlink DVD; Google Chrome; InfanView; Microsoft Photostory; Windows Moviemaker; Microsoft Silverlight; Windows Media Player; Mozilla FireFox; Internet Explorer; Java; Picasa; QuickTime; VLC Media Player; Real Player Lite; Roxio CD Creator; Sophos Managed; SPSS (Installed in certain computer labs, Stevenson 19, and The Learning Commons private study rooms).

 

There are also many Macintosh computers on campus running OSX 10.9 These Computers have the following software installed: Adobe Flash Player; Adobe Acrobat Reader; Adobe CS6; Microsoft Office 2011; Open Office; Google Chrome; Microsoft Silverlight; Windows Media Player; Mozilla FireFox; iPhoto; Safari; Java; Picasa; QuickTime; VLC Media Player; Sophos Managed.

 

Each of the dedicated Macintosh and PC computer labs have specialized software installed to support the technologies taught in them.

 
All of the classrooms at OUC are equipped with an instructor computer (PC), computer projector, digital presenter, DVD/VHS player and an amplified audio system.

 

 

Acceptable Use Policy & Procedure:

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The purpose of this policy is to provide guidance and establish expectations for members of the university community as they use Ohio University's information technology resources. The University's policy can be viewed by clicking (here).

 

 

Wired & Wireless Network Access:

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Our staff provides training and technical support for the NextGen wired and wireless computer network on the Chillicothe campus. All university computer equipment is registered and connected to this university wide computer network, and connectivity is available in all buildings, and many open & public spaces across the campus. Students can connect personal computers, tablets, cell phones, or other wireless devices to the "OHIO University" wireless network using their current OHIO ID and password.

 

The "OHIO University Guest" network is open and available to campus visitors without sponsorship and does not require a specific user name or password. To access the network, select wireless networks on your device and choose the "OHIO University Guest". Open a web browser, agree to the terms of use on the displayed page, and your device will be joined. Agreeing to the "Terms of Use" is the only requirement for access. For guides to connect to the "OHIO University" wireless networks, please click (here).

 

For questions regarding connecting devices or technical support, please contact the Ohio University - Chillicothe Computer Help Desk at 740.774.7212 or 740.774.6079

 

 

Printing Resources:

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Our staff supports the many color and B&W printers located in all buildings across the campus.  Printers are located in individual offices, office common areas, computer labs, the Learning Commons, and in Quinn Library.  Public, pay-to-print service, is only located in the Learning Commons, and in Quinn Library, and  prints can be picked up and paid for at the IT Services Help Desk or the Library Service Desk.

 

 

OULN Support:

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Our staff provides training, technical support and operators for the two Ohio University Learning Network (OULN) classrooms on the Chillicothe campus. These two CISCO Telepresence classrooms are used to link our campus to the other regional campuses, as well the Athens campus, to offer a wide range of classes taught by faculty across the Ohio University system.  These rooms are also used for video conferencing and meetings inside/outside  Ohio University. For questions regarding training, technical support, or schedule an operator for a meeting, please contact the Ohio University - Chillicothe Computer Help Desk at 740.774.7212 or 740.774.6079.

 

 

Software & Hardware Sales:

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Questions about purchasing software and hardware for personal use? Please contact the
Ohio University - Chillicothe Computer Help Desk at 
740.774.7212 or 740.774.6079 for availability and pricing.  We have Macintosh and Windows operating systems, Microsoft Office, and used Macintosh and PC for sale. 

 

 

Equipment For Loan:

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➢  STUDENTS

Coming soon!!!

 

➢  FACULTY & STAFF*

Laptops with web cams and software, USB web cams with microphones, portable digital projectors, portable screens, digital HD video cameras, digital cameras, tripods, Turning Point response clickers, and wireless presentation remotes.

 

*To request and check out equipment, a student must be enrolled in classes at Ohio University and have a current Ohio University ID card.

 

 

Semi-Private Collaborative Rooms With Computers:

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We provide open computing areas for students, and semiprivate group collaboration rooms, which are open unless otherwise reserved. Reservations for these semiprivate group collaboration rooms can be made by phone or in person by contacting the Computer Help Desk.

 

Questions about locating and technology for use on campus? Please contact the Computer Help Desk at 740.774.7212 or 740.774.6079, or visit the walk-up counter in the Stevenson Center.

 

 

Classroom Computing & AV Resources:

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All classrooms are equipped with screens or projection surface, video projectors, multimedia instructor station (computer, DVD/VCR, ceiling mounted speakers, audio amplifier, and digital presenter).  If any additional equipment is needed, such as a slide projector or overhead projector, please request the equipment by coming to the Computer Help Desk in Stevenson Center at 740.774.7212 or 740.774.6079.

 

If equipment in your classroom is not working, please do not remove equipment, attempt to service it, or remove equipment from another classroom; instead, please call the Computer Help Desk for assistance: 740.774.7212 or 740.774.6079. Help Desk personnel will come to the classroom and resolve the issue. Mobile Laptop Instructional carts are available to be delivered in Bennett Hall (MELL Cart) and the Technology and Business Development Center (LET Cart). Each cart has 20+ PC laptop computers with a standard software configuration and internet connectivity. Use of this resource must be scheduled in advance.

 

Mobile video conferencing carts are also available in Bennett Hall, Stevenson Center and the Technology and Business Development Center. Each cart consists of a 40" plasma display, computer with wireless keyboard, mouse, internet, web cam, and DVD/VCR. Software on these systems includes Microsoft Office 2013, multiple web browsers and media players, Skype, Google Hangouts, and Webex. Use of this resource must be scheduled in advance.

 

Faculty and staff should request all specialized equipment in advance (at least 24 hours) of the time to guarantee availability. To request or reserve equipment please, come to the Computer Help Desk in Stevenson Center or call 740.774.7212 or 740.774.6079.

 

 

Computer Labs & AV Resources:

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We provide open labs for students and faculty, dedicated spaces for adjunct and 1/3 option faculty, and semiprivate group collaboration rooms, which are open unless otherwise reserved. Reservations for these semiprivate group collaboration rooms can be made by phone or in person by contacting the Computer Help Desk.

 

Questions about locating and technology for use on campus? Please contact the Computer Help Desk at 740.774.7212 or 740.774.6079, or visit the walk-up counter in the Stevenson Center.

 

➢  Location: Stevenson Center - Learning Commons

➢ (41) Macintosh & PCs, public access computers with pay to print (B&W

and Color).

 

HOURS OF OPERATION - FALL & SPRING SEMESTERS:

Monday 8:00 a.m. - 7:30 p.m.

Tuesday 8:00 a.m. - 7:30 p.m. 

Wednesday 8:00 a.m. - 7:30 p.m.

Thursday 8:00 a.m. - 7:30 p.m.

Friday 8:00 a.m. - 5:00 p.m.

Closed Saturdays/Sundays/University Holidays*
 

HOURS OF OPERATION - SUMMER SESSION:

Monday 8:00 a.m. - 6:00 p.m.

Tuesday 8:00 a.m. - 6:00 p.m. 

Wednesday 8:00 a.m. - 6:00 p.m.

Thursday 8:00 a.m. - 6:00 p.m.

Friday 8:00 a.m. - 5:00 p.m.

Closed Saturdays/Sundays/University Holidays*
 

HOURS OF OPERATION - BREAKS:

Monday 8:00 a.m. - 5:00 p.m.

Tuesday 8:00 a.m. - 5:00 p.m. 

Wednesday 8:00 a.m. - 5:00 p.m.

Thursday 8:00 a.m. - 5:00 p.m.

Friday 8:00 a.m. - 5:00 p.m.

Closed Saturdays/Sundays/University Holidays*

 

➢  Location: Stevenson Center - Learning Commons

(3) Private study and group meeting rooms with PCs and pay to print (B&W

and Color). These Room can be reserved at the Help Desk .

Hours of Operation – Same as Learning Commons. 

 

➢  Location: Stevenson Center - Quinn Library

➢ (19) PCs, public access computers with pay to print (B&W & Color).

Hours of Operation – Same as Learning Commons. 

 

➢  Location: Stevenson Center Room 19*

➢ (20) PCs, public access computers with pay to print (B&W & Color).

*Hours of Operation – Same as Learning Commons

unless otherwise reserved.

 

➢  Location: Bennett Hall 1st Floor West End

➢ (9) Thin clients connect to a full size display with complete suite of software

and internet access.

Hours of Operation – Available when building is open.


➢  Location: Bennett Hall 259 - Adjunct Faculty Office

Hours of Operation – Available to faculty when building is open.


➢  Location: Bennett Hall 109 -1/3 Option Faculty Office

Hours of Operation – Available to faculty when building is open.

 

Ohio University - Chillicothe Campus also provides dedicated Macintosh & PC instructional computer classrooms.

 

➢  Location: Bennett Hall 008

Combination Macintosh & PC Instructional Computer Classroom.

 

➢  Location: Bennett Hall 012

Macintosh Instructional Computer Classroom.

 

➢  Location: Bennett Hall 020

PC Instructional Computer Classroom.

 

➢  Location: Bennett Hall 271

PC Instructional Computer Classroom.

 

➢  Location: Bennett Hall 272

PC Instructional Computer Classroom.

 

➢  Location: Bennett Hall 273

PC Instructional Computer Classroom.

 

➢  Location: Stevenson Center 19*

PC Instructional Computer Classroom.

 

➢  Location: Shoemaker Center 215A

PC Instructional Computer Classroom.

 

➢  Location: Technology & Business Development Center 146

PC Instructional Computer Classroom & Lab

 

 

Instructional Technology Support:

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Instructional Technology support and training are available by contacting the Ohio University - Chillicothe Computer Help Desk at 740.774.7212 or 740.774.6079.

 

 

Tools For Instructors: (available in the CPC - Bennett Hall 217)

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Color printer/photocopier, large format poster printer, paper cutter, and Comb book-binding machine.

 

 

FOR MORE INFORMATION, CONTACT:

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Ohio University - Chillicothe Computer Help Desk
T: 740.774.7212
T: 740.774.6079 
OUC-HelpDesk@ohio.edu

 

 

OHIO UNIVERSITY - CHILLICOTHE

INFORMATION & TECHNOLOGY SERVICES STAFF

 

Bill Modzelewski
Director 
Information & Technology Services
Stevenson Center 30
T: 740.774.7210
modzelew@ohio.edu


Ron Yoakem
Assistant Director
Information & Technology Services
Stevenson Center 29
740.774.7279
yoakem@ohio.edu


Andy Pierce
IT Generalist
Information & Technology Services
Stevenson Center 28
740.774.7704
piercea2@ohio.edu

 

Donald Shafer
AV Specialist
Information & Technology Services
Bennett Hall 113
740.774.6082
shaffed1@ohio.edu

 

 

HELPFUL STUDENT LINKS

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➢  Academic Calendar

➢  Apply for Graduation

➢  Bobcat Depot Bookstore (OUC)

➢  Bobcat Depot (ATHENS OIT)

➢  Bobcat Depot Software (ATHENS OIT)

➢  Box (Student Version) Cloud Storage

➢  Check your Account Online (Ebill)

➢  Classroom & Building Directory

➢  Email (Catmail - Web Interface)

➢  Faculty/Staff Directory

➢  Guest Accounts (ATHENS OIT)

➢  Health & Wellness Center

➢  Hilltopper Cafe' (OUC)

➢  Interactive Schedule of Classes

➢  Microsoft OneDrive (Student Version) Cloud Storage

➢  My OHIO Account Support (ATHENS OIT)

➢  MyOHIO Student Page

➢  My Personal Information

➢  MySchedule - Check Your Class Schedule

➢  Ohio ID Activation

➢  Ohio University Chillicothe Online Courses

➢  Ohio University Online Courses

➢  OIT Service Catalog (ATHENS OIT)

➢  One Card Office - Add Bobcat Cash

(Current Students - Using Credit Card) (ATHENS OIT)

➢  MyOHIO Student Center & the Authorized User Portal (eCheck)

(Current Students - eCheck - Add Bobcat Cash) (ATHENS OIT)

➢  One Card Office - Add Bobcat Cash for Printing

(Community Patrons - Using Credit Card) (ATHENS OIT)

➢  One Card Office - Printing - Additional Information (ATHENS OIT)

➢  OULN Distance Learning Class Schedule

➢  Password Reset (Self Service)

➢  Register for Classes

➢  Relocate to Ohio University - Athens Campus

➢  Request Transcripts

➢  Student Employee Hiring Information

➢  Student Success Center

➢  Testing Center

➢  Tuition and Fees

➢  When to Work (Participating Departments)

➢  Workforce Time Entry

 

 

SELF HELP GUIDES

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➢  Wireless Network Guides - Connecting To Ohio University WiFi

➢  Wireless Access Overview (.PDF)

➢  Guest Access (.PDF)

➢  Windows Computers (.PDF)

➢  Macintosh Computers (.PDF)

➢  ChromeBook Computers (.PDF)

➢  Linux Computers (.PDF)

➢  Mobile Devices (.PDF)

 

➢  Catmail User Guides - Connecting To Ohio University

➢  Mobile Device Setup (.PDF)

 

➢  Student Software Installation Guides

➢  Office 365 Pro Plus Installation Guide (.PDF)

➢  Sophos Antivirus Installation Guide (.PDF)

 

"How To" Guides

➢  Document Scanning - Learning Commons/Library (.PDF)