Note: Before submitting a trouble ticket please check your equipment set-up and this page for details on properly setting up and programming your set to receive CATVision.
Is the incoming jumper cable snugly connected to the wall plate and your TV?
DO NOT over tighten -- finger tight will do.
If you have a cable-ready TV you must program it to recognize each of the active CATVision channels or you will not be able to see them all. Follow the instructions that came with your TV.
Most TV's have a menu function accessible by using your original TV remote. Universal remotes often cannot perform this function. Typically, you will go to the main menu screen and select "auto-program" or "program" or "channel scan" to allow your TV to recognize each of the active channels.
If you are only receiving the lower channels, you may have to manually switch your television over from "antenna" or "broadcast" to "CATV" or "Cable."
This can be done using the menu screen on your television accessible by using your original TV remote. Once the switch is made, you will again have to go back and program in the active CATVision channels. See above.
If you are still only receiving the lower channels, you may have a TV set that does not have a Digital QAM tuner. If this is the case you will have to purchase a converter box capable of receiving all 150 analog and digital channels that are carried on the system. Most TVs produced before 2006 are not HD cable-ready, and not all currently produced TVs have a QAM tuner. In particular, we are aware of both Element and RCA having current models that are not QAM capable.
You can use an HD QAM set-top box as a converter box and run the signal from your wall plate through the set-top box to the TV.
Our staff have tested the iView 3500STBII, and it works well for this purpose, and is available from online retailers for between $30 and $40.
If you are still experiencing problems: