Resumé for Mark A. Mace
8985 Wood Road
Albany, Ohio 45710
Mark A. Mace (740) 698-0423

Related Experience

Ohio University, Alden LibraryAthens, Ohio March, 2000 – Present
Systems Administrator
Technical Support Specialist (March 2000 - January 2005)
  • Supervise student employees.
  • Train staff in use of various software programs.
  • Develop scripting to ease development of web pages.
  • Install, test and troubleshoot software packages to guarantee a seamless transition.
  • Manage multi-platform network involving Novell, Linux, Macintosh and Windows computers.
  • Administer Linux and Windows based web servers, assigning rights and permissions as needed.
MindSpringHarrisburg, Pennsylvania. December, 1999 – March, 2000
Technical Support Representative
  • Achieved a Customer Satisfaction score of 97%
  • Received specialized customer service training.
  • Assisted in quality assurance program to minimize down time.
  • Assisted customers in repairing and trouble shooting internet connectivity problems.
  • Guided customers through configuration of various software packages needed for internet use.
New Century EnterprisesWiconisco, PA.September, 1999 – December, 1999
Technology Consultant
  • Created an online presence in the form of a company web page.
  • Designed and implemented a database for billing and mailing newsletters to customers.
  • Designed and implemented software and hardware upgrades to simplify daily office processing.
DBA Computer MarksNelsonville, OhioJune, 1993 – September, 1999
  • Costumized computers to meet client’s specific needs.
  • Consulted clients on hardware and software purchases.
  • Installed and upgraded hardware and software for individual clients.

Education and Training

Ohio UniversityAthens, Ohio April, 2006
Bachelor of Specialized Studies
  • Completed degree while working full time.
  • Combined classes from Computer Science, Finance and Management.
Ohio UniversityAthens, Ohio April, 2001
Web Site Design Specialist
  • Earned 7.2 Continuing Education Units.
  • Improved design and web scripting skills to further job performance.
Ohio UniversityAthens, OhioNovember, 1998
Associate in Science degree
  • Focused on classes in Computer Science.
  • Earned degree while employed full time.

Computer Skills

Operating Systems
  • Linux
  • Unix
  • Apple OS 8.5 through OSX
  • MS-DOS through Windows XP SP2 (including server versions)
  • MS Office Suite
  • WebTrends
  • FTP
  • Eudora
  • Adobe Creative Suite
  • Symantec Ghost
  • RSync
  • Mulberry
  • Macromedia Dreamweaver
  • McAffee AntiVirus
  • SSH
  • QuickTime
  • Assembler
  • Basic
  • Pascal
  • C++
  • SQL
  • PHP
  • ASP
  • PERL
  • HTML
  • JavaScript

Other Experience

Ohio UniversityAthens, OhioAugust, 1996 – September, 1999
  • Supervised other staff as necessary.
  • Recognized for superior customer service.
  • Received recognition in local paper for attention to detail.
  • Initiated interaction between students and staff to ensure correct preparation for special events.
The Kroger Co.Athens, OhioAugust, 1989 – October, 1996
  • Performed inventory control.
  • Assisted in employee training.
  • Supervised other employees.
  • Reached top rate of pay for my classification.
  • Recognized multiple times for outstanding customer service.
  • Interacted with customers to ensure complete customer satisfaction.
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