8985 Wood Road
Albany, Ohio 45710 |
Mark A. Mace |
(740) 698-0423
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Related Experience
| Ohio University, Alden Library | Athens, Ohio |
March, 2000 – Present |
| Systems Administrator |
| Technical Support Specialist (March 2000 - January 2005) |
- Supervise student employees.
- Train staff in use of various software programs.
- Develop scripting to ease development of web pages.
- Install, test and troubleshoot software packages to guarantee a seamless transition.
- Manage multi-platform network involving Novell, Linux, Macintosh and Windows computers.
- Administer Linux and Windows based web servers, assigning rights and permissions as needed.
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| MindSpring | Harrisburg, Pennsylvania. |
December, 1999 – March, 2000 |
| Technical Support Representative |
- Achieved a Customer Satisfaction score of 97%
- Received specialized customer service training.
- Assisted in quality assurance program to minimize down time.
- Assisted customers in repairing and trouble shooting internet connectivity problems.
- Guided customers through configuration of various software packages needed for internet use.
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| New Century Enterprises | Wiconisco, PA. | September, 1999 – December, 1999 |
| Technology Consultant |
- Created an online presence in the form of a company web page.
- Designed and implemented a database for billing and mailing newsletters to customers.
- Designed and implemented software and hardware upgrades to simplify daily office processing.
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| DBA Computer Marks | Nelsonville, Ohio | June, 1993 – September, 1999 |
| Owner/Operator |
- Costumized computers to meet client’s specific needs.
- Consulted clients on hardware and software purchases.
- Installed and upgraded hardware and software for individual clients.
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Education and Training
| Ohio University | Athens, Ohio |
April, 2006 |
| Bachelor of Specialized Studies |
- Completed degree while working full time.
- Combined classes from Computer Science, Finance and Management.
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| Ohio University | Athens, Ohio | April, 2001 |
| Web Site Design Specialist |
- Earned 7.2 Continuing Education Units.
- Improved design and web scripting skills to further job performance.
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| Ohio University | Athens, Ohio | November, 1998 |
| Associate in Science degree |
- Focused on classes in Computer Science.
- Earned degree while employed full time.
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Computer Skills
| Operating Systems |
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- MS-DOS through Windows XP SP2 (including server versions)
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| Software: |
- MS Office Suite
- WebTrends
- FTP
- Eudora
| - Adobe Creative Suite
- Symantec Ghost
- RSync
- Mulberry
| - Macromedia Dreamweaver
- McAffee AntiVirus
- SSH
- QuickTime
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| Languages: |
- Assembler
- Basic
- Pascal
- C++
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Other Experience
| Ohio University | Athens, Ohio | August, 1996 – September, 1999 |
| Custodian |
- Supervised other staff as necessary.
- Recognized for superior customer service.
- Received recognition in local paper for attention to detail.
- Initiated interaction between students and staff to ensure correct preparation for special events.
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| The Kroger Co. | Athens, Ohio | August, 1989 – October, 1996 |
| Cashier |
- Performed inventory control.
- Assisted in employee training.
- Supervised other employees.
- Reached top rate of pay for my classification.
- Recognized multiple times for outstanding customer service.
- Interacted with customers to ensure complete customer satisfaction.
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