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FAQ

Why does my machine always connect to “OHIO University Guest” instead of “OHIO University”

Mobile devices have WIFI profiles saved on the machine to remember WIFI networks you have joined. The profile list is set-up in the order you connected to those WIFI networks. The machine starts from the top profile and scans down through the list to see if the location you are in has a WIFI profile that has been saved and can be used. If "OHIO University Guest" is closer to the top of the list and ahead of "OHIO University" it will connect to the first one it can in your profile list. 

Solution: Move the "OHIO University" profile to the top of the WIFI profile list. If you need further assistance please call 593-1222.

What is the NextGen wireless project?

The NextGen wireless project is a 2 year initiative to upgrade the existing wireless network, which has been in service since 2002.

How do I connect to the NextGen wireless network?

Please visit access the new wireless for further details.

What is “OHIO University Guest”?

“OHIO University Guest” is an unsecured wireless connection primarily meant to be used by new Sponsored Guests to change their temporary password.   This network also can be used for web-capable devices that are unable to connect to the NextGen “OHIO University” network.

Who can access the NextGen wireless network?

The “OHIO University” network can be used by Students, Faculty, Staff and Sponsored Guests.

What is a “Sponsored Guest”?

Guests who wish to use the university’s network must be sponsored by a current faculty or staff member.  Visit Guest Accounts for more information.

Where is wireless available?

There is full coverage in all indoor areas and most outdoor areas where people congregate.  Please visit our wireless schedule page to see the most current schedule and maps of the coverage areas.

 

What devices can be used on the “OHIO University” wireless network?

Any device that supports 802.11a/b/g/n with WPA2 Enterprise can be used on the "OHIO University" Wireless network. Web-capable devices that do not support WPA2 Enterprise can use the "OHIO University Guest" network.

Can I hook up my entertainment system (XBox, Wii, Playstation, Roku, Apple TV, etc.) to the wireless network?

For better performance you are encouraged to connect entertainment devices to the wired network whenever possible. If the device does not have a wired network port, you may use WPA2 Enterprise to access the NextGen Wireless network.

If your device does have a wired port and does not support WPA2 Enterprise, you may contact the OIT Service Desk for alternative solutions.

What network speeds does the NextGen wireless support?

The NextGen Wireless network will offer speeds up to 300 Mbps for devices that support 802.11n.  Devices that use the older 802.11a/b/g protocols will also be supported but at a lower speeds. Performance, however, depends on many factors such as the capabilities of the wireless device, the location of the system/service you are accessing and the traffic levels at various places along the network path, etc.

What if my device does not work with “OHIO University” or “OHIO University Guest”?

If your device does not work with either “OHIO University” or “OHIO University Guest” network, please use a wired network connection, if possible.  If  a wired connection is not available, please contact the OIT Service Desk at (740)593-1222 or www.ohio.edu/oitechfor other alternative solutions.

Is the NextGen wireless network secure?

The NextGen "OHIO University" wireless connection is secured/encrypted via WPA2 Enterprise.

The NextGen "OHIO University Guest" wireless connection offer security only for initial login. After logging in, those two networks are unsecure/unencrypted.

Can I roam across campus without interrupting my service?

Roaming is a new feature that was designed into the NextGen Wireless network, however roaming will be dependent upon the NextGen coverage. Please visit our wireless schedule page to see the most current schedule and maps of the coverage areas.

Before I change my password, what do I need to do?

Please visit the "Change your password" page or call the Service Desk at 740-593-1222.

If you are a guest, please visit the "Guest Account Requests" page or call the Service Desk at 740-593-1222.

MAC Laptop does not stay connected to the WIFI

We identified a bug issue on Apple MAC devices that have MAC OS to where the laptop will not stay connected and look like it is roaming. Below is a fix for the Apple bug:

http://www.ohio.edu/oit/news/workaround-for-osx-wifi-bug.cfm