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Frequently Asked Questions

Can I use my current phone with the new system?

No, you will be provided with a new phone that will be compatible with the new system.

Can I bring in my own phone and use it with the system?

 No, you will provided a phone that will be compatible with the new system.

What new features will be available with the new system?

 Please see the link here to see some of the new features. www.ohio.edu/oit/voip/features.cfm

Where can I find user guides for the new system?

Telephone and voicemail quick start guides will be provided when a new phone is delivered.  However, you may visit the following link to download a copy.

www.ohio.edu/oit/voip/user-guides.cfm

 

How do I make a local off campus call?

You are required to dial 9 + the area code.  So you would dial 9-740-593-1222.  This is for all local non campus calls.

How do I make an on-campus call?

No different than before, you may simply dial the 5 digit extension number.

How do I call someone On-Campus who is still on the old system?

Users can still dial the 5 digit campus telephone number.

How do I make a toll free call?

 9 + 1 + (800, 888, 877, 866 or 855) + Number

How do I make a long distance call?

For the majority of phones and users on campus, you will no longer be required to enter a Bobcat Account Code for long distance calls.  You may simply dial 9 + 1 + area code + telephone number.

Domestic
9 + 1 + Area Code + Telephone Number
International
9 + 1 + 011 + Country + City + Number

Where can I find the migration schedule?

How do I make a call to the call to one of the regional campuses?

You may still use the tie lines until each regional campus is migrated to the new system.

Campus Prefix Extension
Chillicothe 821 3 digits
Zanesville 822 3 digits
Lancaster 823 3 digits
Southern 825 4 digits
Eastern 828 3 digits
Athens (from any regional campus)  85  5 digits 

Will my headset work with my new phone?

This will depend on the age of the headset.  During migration OIT will work with each department and determine if a new headset will be required.

Directory - Ohio University Directory - Who is included in the directory found on the phone?

Only users that have been migrated to new system will be in the directory.

Is callerID available?

Yes, all new phones will include callerID as a basic feature.

Is video calling required?

All calls by default will be placed with video and audio (on campus only and if the other party has a video enabled phone).  If you wish to disable video please visit the quick start guide for your model telephone.

Directory - Personal directory on the telephone

I configured speed dials on the website but I do not see them on my phone.

You can configure up to 199 speed dials via the website.  If you have open line buttons on your phone, the Speed Dials will fill those lines first.  You will be able to tell if a line button is a speed dial by looking for the speed dial icon next to the button.

You may dial your Speed Dial entries by pressing the up arrow on the navigation, highlight the entry and press the call soft key or lifting the handset.  Please note the first 9 speed dials will appear on  your telephone.  To utilize the rest of them you may simply press the number associated with the speed dial and then hit the speed dial softkey in the display.

Voicemail - Do I have a new security code?

Yes, your new telephone includes a new voicemail account.  Your default PIN will be 457011, once you press the envelope button (voicemail button) on your telephone the system will require a new code be entered.  Note, this can only be changed from your desk telephone.

Voicemail - Will my messages and greetings be transferred from the old system?

No, greeting and messages will not transferred to the new system.  If you have a message in the old system that you need, please contact OIT and we can work with you to retain a copy.

Voicemail - What are the retention policies around my voicemail messages?

The new system will follow the same retention cycle as the existing system.  All messages will age out and be auto purged (deleted) when they are 30 days old.  If you delete a message you will have 24 hours to un-delete the message, otherwise the message will be deleted permanently.

Voicemail - Can I still have my voicemails sent to my email account?

Once OIT is completed with the migration of our current email platform to Microsoft Office 365 we will enable this feature.  Expected to be completed in August 2014.

If you would like to be notified via text message or email that a new voicemail has been delivered (doesn't include a copy of the message, just notification) please see the voicemail quick start guide for assistance or visit http://vmail.ohio.edu/inbox - once signed in choose settings, when the page opens you will see Notifications Devices, you may configure your devices here.

I'm logged into Voicemail Web Inbox, but I cannot configure any options.

If are having issues using this web interface this is more than likely an internet browser compatibility issue, please call the Service Desk at 31222 for assistance.