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IT Outages & Scheduled Maintenance

This page tracks scheduled and unscheduled down time for centrally managed IT services.  Click an item to reveal additional details about that entry.  If you have questions, please contact the OIT Service Desk at 740-593-1222.

Current Incidents

RESOLVED: May 28, 8 am: e-Biz

  • Service was restored at 10 am on May 28.


    We currently are troubleshooting an unexpected e-Biz outage. At this point we do not have an estimated time for when e-Biz will be available. Affected services include:

    Oracle E-Business Suite
    Oracle HRMS
    Oracle FMS
    Employee Management System
    OUFMS Reporting
    My Personal Information
    BobcatBUY
    Online Graduate Appointments
    OU Business Online
    OU Funds Available
    OU PO Summary View

     

Scheduled Maintenance

May 14, 9 am - 11 am: FSA Atlas

  • FSA Atlas will be offline from 9 am to 11 am on May 14 while we apply updates.

Mar 27 5pm - Mar 30 7 am: Oracle e-Business & related services

  • OIT has scheduled maintenance for the Oracle e-Business Suite from 7:30 pm Friday, May 15 through 12:30 am Saturday, May 16.  During this maintenance window, e-Business and related services may be unavailable.  If you choose to access the system during this time, save your work often, as services may go down without notice.
     
    If you have access to e-Business administrative screens, you may be prompted to install an updated version of Java when you log in after this work is complete.
     
    Affected services include:

    • Oracle E-Business Suite:
      • Oracle HRMS
      • Oracle FMS
      • Employee Management System
      • OUFMS Reporting
      • My Personal Information
    • BobcatBUY
    • Online Graduate Appointments
    • OU Business Online
    • OU Funds Available
    • OU PO Summary View

May 15, 7 am: Edwards Accelerator Internet

  • We have scheduled maintenance for the Edwards Accelerator Lab's network feed on May 15 at 7 am.  This work will cause a brief interruption (less than 2 minutes) to wired and wireless Internet in the building.  VoIP phones in the building will reboot when the outage happens.

May 16, 12:05 am - 2 am: Footprints

  • The Footprints work order system will be offline for database maintenance from 12:05 am to 2 am on May 16.  Affected services include:

    • Editing and creating new work orders via support.oit.ohio.edu
    • Customer service portal at www.ohio.edu/oitech

May 17, 9 am - 9:30 am: Schoonover Internet and VoIP phones

  • As part of ongoing renovation work in Schoonover, we will be adding network capacity to the 5th floor of the building on May 17.  Some time between 9 am and 9:30 am on May 17, Schoonover will experience a single, less than 5 minute wired and wireless Internet outage.  Also, VoIP phones in the building will reboot when this outage happens.

May 18, 5pm-9pm: Specific telephones in McCracken, Glidden, Seigfred and Putnam

  • On May 18 between 5 pm and 9 pm, OIT will be re-routing cables that serve wired telephones in the following buildings:

    • McCracken Hall
    • Robert Glidden Hall
    • Seigfred Hall
    • Putnam Hall

    This work will interrupt service to the telephone numbers listed below for a minimum of 2 hours between 5 pm and 9 pm on May 18.

    If your phone number is on this list, please keep in mind that you may need to use a cell phone if you need to contact 911 during this work.

    3-0027
    3-0190
    3-0271
    3-0457
    3-0477
    3-0569
    3-0738
    3-0739
    3-0749
    3-1429
    3-9190
    6-8755
    6-8758
    6-8766
    6-8767
    6-8795
    6-8819
    6-8908
    6-9507
    6-9508
    6-9509
    6-9510
    6-9511
    6-9810
    6-9811
    6-9812
    6-9813
    6-9945

     

RESCHEDULED :: May 18, 4am - 7am: Internet in BioChem, Multiphase/Corrosion Lab, Innovation Center

  • We have rescheduled network feed maintenance for the following buildings:

    • Biochemistry research facility
    • Multiphase Technology/Corrosion Center
    • Innovation Center

     

    This work will cause a single, brief (less than 5 minutes) wired and wireless Internet outage for each building some time between 4 am and 7 am on May 18.

May 27, 11:55 pm - May 28, 2 am: Flash Media server

  • The OHIO Flash media server will be offline for approximately 2 hours while we perform a software upgrade.
     

May 27, 4am - 7am: Regional & Airport router maintenance

  • Router maintenance will case a 30 second Internet blip some time between 4 am and 7 am on May 27 for each of the following locations.

    • Airport
    • Cambridge
    • Chillicothe
    • Dublin
    • Eastern
    • Lancaster
    • Pickerington
    • Proctorville
    • Southern
    • Zanesville

May 29, 10 pm - 10:30 pm: OULN

  • We will be making some configuration changes to OULN that will interrupt any active sessions for approximately 10 minutes some time between 10 pm and 10:30 pm on May 29.

July 11-13: PeopleSoft, My OHIO Student Center and related services

  • OIT has scheduled downtime for PeopleSoft, My OHIO Student Center, and related services during the standard maintenance window from 12:01 am on Saturday, July 11 until 8:00 am on Monday, July 13.  During this time the system may be available, but access is not guaranteed.

      

    If you need assistance, please contact the OIT Service Desk at 740-593-1222 or enter a request at http://www.ohio.edu/oitech 

     

    Affected services include:

     

    My OHIO Student Center

    Course Offerings

    Faculty & Advising Center

    Advisee lists

    Class lists

    DARS

    Grade rosters

    Textbook

    PeopleSoft administrative screens

    Authorized User payment portal

    MyHousing

     

    Other services that rely on data from or connections to PeopleSoft may be unavailable as well, including:

     

    Academic eProgress Reports

    Application for Graduation

    AstraSchedule

    Attendance

    BSO registration and administration

    Change of Income

    Education Abroad Information System

    Financial Aid online services

    Graduate Tracking

    Learning Communities

    NCAA Reporting

    OBIEE

    OCEAN

    OnBase

    Online Graduate Appointments

    SoftCash

    Student Rapid Hire

    Supplemental Instruction

    Work Study