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IT Outages & Scheduled Maintenance

This page tracks scheduled and unscheduled down time for centrally managed IT services.  Click an item to reveal additional details about that entry.  If you have questions, please contact the OIT Service Desk at 740-593-1222.

Current Incidents

Feb 23: Footprints work order system

  • Update: Feb 25

    Footprints currently appears to be working acceptably; however, we may need to take the system offline in the coming days to apply vendor-recommended fixes.  


    The Footprints work order system currently is experiencing slow performance.  Screens may be slow to load, and actions may time out.  We are working on resolving this.

Mar. 26, Some OhioLINK services

  • The OhioLINK Electronic Journal service currently redirects off-campus users to a different university site once they log in.  Other OhioLINK services may be slow to process the login or may not finish processing the login.

Scheduled Maintenance

Apr 16 10 pm - Apr 17 3 am: Internet in specific buildings

  • We will be upgrading network hardware between 10 pm on Apr 16 and 3 am on Apr 17.  During this time slot, the buildings listed below will experience one or two 10 minute wired & wireless Internet outages.  Due to the nature of the work, we cannot predict exactly when each building's outage(s) will fall within the overall maintenance window.

    Affected buildings:

    • Athens City
    • Baker Center
    • Chubb
    • Clippinger
    • Convo
    • Copeland
    • CorrosionLab
    • CSC
    • Ellis
    • Glidden
    • Gordy

Apr 17, 9 am - 9:30 am: Library EZProxy

  • Brief outage for the EZProxy service in the library. 

Apr 18, 12:01 am -12:15 am:Micros

  • Micros will be offline briefly while we enable some disaster recovery capabilities.

Apr 18, 12:01 am - 4 am: Footprints work order system

  • Footprints, the OIT work order tracking system, will be offline for a software upgrade.  Along with the main Footprints interface, the self service page at http://www.ohio.edu/oitech also will be down.

Apr 24, 6 pm - 8 pm: OBI reporting

  • OBI Reporting will be unavailable during this time window while we perform a database upgrade.

Apr 24, 6 pm - 10 pm: OnBase

  • OnBase will be unavailable during this time window for a system upgrade.  Individuals who use the Unity client will be prompted to install an updated version the next time they log in after the work is complete.  Primarily affects:

    • UGA
    • HR
    • Graduate College

Apr 29, 6 pm - 10 pm: OnBase

  • OnBase will be offline for a system upgrade during this window.

May 5, 9 am - 1 pm: Blackboard Transact

  • Blackboard Transact will be offline.  Customers will not be able to pay for items during this time window with the following tenders:

    • Bobcat Cash
    • Flex
    • Meal Plans
    • old style Baker Center gift cards

     

    The Transact app and web reporting tool also will be offline during this work.

May 8, 8pm - May 9, 1am: VMware storage work (no impact expected)

  • We will be performing some storage updates on the systems that serve our VMWare View (VDI) environment.  Services should remain up during this time window; however, you should save your work often if using a VM session during this time.