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IT Outages & Scheduled Maintenance

This page tracks scheduled and unscheduled down time for centrally managed IT services.  Click an item to reveal additional details about that entry.  If you have questions, please contact the OIT Service Desk at 740-593-1222.

Current Incidents

Feb 23: Footprints work order system

  • Update: Feb 25

    Footprints currently appears to be working acceptably; however, we may need to take the system offline in the coming days to apply vendor-recommended fixes.  

    The Footprints work order system currently is experiencing slow performance.  Screens may be slow to load, and actions may time out.  We are working on resolving this.

Scheduled Maintenance

Feb 28, 12:05 am - 12:30 am: Exchange email and calendar

  • 30 minute outage for Exchange to apply server updates.  This does NOT affect Catmail - only accounts that are still on the old Exchange server.

Feb 28, 12:05 am – Mar 2, 8:00 am: My OHIO Student Center, PeopleSoft & related applications

  • Quarterly maintenance window for PeopleSoft & related services.

    Affected services include:


    My OHIO Student Center

    Course Offerings

    Faculty & Advising Center

    Advisee lists

    Class lists


    Grade rosters


    PeopleSoft administrative screens

    Authorized User payment portal


    Enrollment and degree verification letters


    Other services that rely on data from or connections to PeopleSoft may be unavailable as well, including:


    Academic eProgress Reports

    Application for Graduation



    BSO registration and administration

    Change of Income

    Education Abroad Information System

    Financial Aid online services

    Graduate Tracking

    Learning Communities

    NCAA Reporting




    Online Graduate Appointments


    Student Rapid Hire

    Supplemental Instruction

    Work Study

Feb 28, 12:05 am – 3:30 am: Blackboard, e-Business & other services

  • Maintenance for part of our infrastructure will require the following services be offline between 12:05 am and 3:30 am on Feb 28:

    • Blackboard
    • Oracle e-Business & related applications
    • Panopto lecture capture
    • VDI
    • home.ohio.edu and shared.ohio.edu folders
    • OnBase
    • OBI

    The following services will experience short interruptions during this same window:

    • Workforce
    • Filelocker
    • Talisma
    • Shibboleth authenticated services like OhioLINK and alcohol.edu
    • Many OHIO web pages, including the Front Door
    • My OHIO
    • Adobe Connect
    • Streaming media server

Mar 3, 5 pm - 6 pm: Dublin campus WiFi brief outages

  • During this one hour window, Dublin campus WiFi users can expect brief Internet outages on the order of 5 minutes.  All Dublin locations will experience at least one such outage during this window.

Mar 3, 9 am - 4 pm: Ewing Hall Internet

  • Wired and wireless Internet will be unavailable in Ewing Hall on Mar 3 between 9 am and 4 pm while we replace some networking hardware. 

Mar 3, 6 pm - 9 pm: Schoonover third floor Internet & VoIP

  • We will be upgrading some network hardware on the third floor of Schoonover on Mar 3 between 6 pm and 9 pm.  The following services will be offline on the third floor only:

    • Wired Internet
    • Wireless Internet
    • VoIP telephones

    In addition, all other VoIP phones in Schoonover will reboot once during this window.

Mar 4, 12:01 am - 6 am: Zanesville, Lancaster, Cambridge & Pickerington Internet

  • Horizon Telecom has scheduled maintenance that will cause a 30-90 minute Internet outage for multiple regional campuses on Mar 4 some time between 12:01 am to 6 am.  Due to the nature of this work, the exact down time for each campus could vary. Access to the Internet and to Athens-hosted services like Blackboard will be unavailable from buildings on the following campuses during this work:

    • Cambridge
    • Lancaster
    • Pickerington
    • Zanesville

    Access to Blackboard from off-campus locations will not be affected.

Mar 4, 12:01 am - 2 am: VDI

  • VDI will be offline for at least 30 minutes between 12:01 am and 2 am on Mar 4 for maintenance.

Mar 4: 10 am - 1 pm, WebTMA

  • WebTMA will be offline for a system upgrade on Mar 4 between 10 am and 1 pm.