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IT Outages & Scheduled Maintenance

This page tracks scheduled and unscheduled down time for centrally managed IT services.  Click an item to reveal additional details about that entry.  If you have questions, please contact the OIT Service Desk at 740-593-1222.

Current Incidents

Feb 23: Footprints work order system

  • Update: Feb 25

    Footprints currently appears to be working acceptably; however, we may need to take the system offline in the coming days to apply vendor-recommended fixes.  


    The Footprints work order system currently is experiencing slow performance.  Screens may be slow to load, and actions may time out.  We are working on resolving this.

Scheduled Maintenance

Feb 28, 12:05 am - 12:30 am: Exchange email and calendar

  • 30 minute outage for Exchange to apply server updates.  This does NOT affect Catmail - only accounts that are still on the old Exchange server.
     

Feb 28, 12:05 am – Mar 2, 8:00 am: My OHIO Student Center, PeopleSoft & related applications

  • Quarterly maintenance window for PeopleSoft & related services.

    Affected services include:

     

    My OHIO Student Center

    Course Offerings

    Faculty & Advising Center

    Advisee lists

    Class lists

    DARS

    Grade rosters

    Textbook

    PeopleSoft administrative screens

    Authorized User payment portal

    MyHousing

    Enrollment and degree verification letters

     

    Other services that rely on data from or connections to PeopleSoft may be unavailable as well, including:

     

    Academic eProgress Reports

    Application for Graduation

    AstraSchedule

    Attendance

    BSO registration and administration

    Change of Income

    Education Abroad Information System

    Financial Aid online services

    Graduate Tracking

    Learning Communities

    NCAA Reporting

    OBIEE

    OCEAN

    OnBase

    Online Graduate Appointments

    SoftCash

    Student Rapid Hire

    Supplemental Instruction

    Work Study

Feb 28, 12:05 am – 3:30 am: Blackboard, e-Business & other services

  • Maintenance for part of our infrastructure will require the following services be offline between 12:05 am and 3:30 am on Feb 28:

    • Blackboard
    • Oracle e-Business & related applications
    • Panopto lecture capture
    • VDI
    • home.ohio.edu and shared.ohio.edu folders
    • OnBase
    • OBI

    The following services will experience short interruptions during this same window:

    • Workforce
    • Filelocker
    • Talisma
    • Shibboleth authenticated services like OhioLINK and alcohol.edu
    • Many OHIO web pages, including the Front Door
    • My OHIO
    • Adobe Connect
    • Streaming media server

Mar 3, 5 pm - 6 pm: Dublin campus WiFi brief outages

  • During this one hour window, Dublin campus WiFi users can expect brief Internet outages on the order of 5 minutes.  All Dublin locations will experience at least one such outage during this window.

Mar 3, 9 am - 4 pm: Ewing Hall Internet

  • Wired and wireless Internet will be unavailable in Ewing Hall on Mar 3 between 9 am and 4 pm while we replace some networking hardware. 

Mar 3, 6 pm - 9 pm: Schoonover third floor Internet & VoIP

  • We will be upgrading some network hardware on the third floor of Schoonover on Mar 3 between 6 pm and 9 pm.  The following services will be offline on the third floor only:

    • Wired Internet
    • Wireless Internet
    • VoIP telephones

    In addition, all other VoIP phones in Schoonover will reboot once during this window.

Mar 4, 12:01 am - 6 am: Zanesville, Lancaster, Cambridge & Pickerington Internet

  • Horizon Telecom has scheduled maintenance that will cause a 30-90 minute Internet outage for multiple regional campuses on Mar 4 some time between 12:01 am to 6 am.  Due to the nature of this work, the exact down time for each campus could vary. Access to the Internet and to Athens-hosted services like Blackboard will be unavailable from buildings on the following campuses during this work:

    • Cambridge
    • Lancaster
    • Pickerington
    • Zanesville

    Access to Blackboard from off-campus locations will not be affected.

Mar 4, 12:01 am - 2 am: VDI

  • VDI will be offline for at least 30 minutes between 12:01 am and 2 am on Mar 4 for maintenance.

Mar 4: 10 am - 1 pm, WebTMA

  • WebTMA will be offline for a system upgrade on Mar 4 between 10 am and 1 pm.

Mar 31: Discontinuing email delivery to oak.cats.ohiou.edu

  • On Mar. 31, 2015 Ohio University will stop accepting messages sent to ‘@oak.cats.ohiou.edu’ addresses.  

    Catmail already blocks Oak addresses internally, so this change will only affect people who try to send to an Oak address from a non-OHIO email system like Gmail, Yahoo, another university, etc.

    Delivery to ohio.edu addresses will not be affected.

    If you have any email contacts who still use the old Oak format, please ask them to switch to the @ohio.edu version of your address before Mar. 31.  If you have any Oak entries in your address books or mailing lists, please replace ‘oak.cats.ohiou.edu’ with ‘ohio.edu’ for those entries.

    To help identify old addresses, from now until Mar. 31 anyone who sends to an Oak address from outside Catmail will receive an auto-reply with information about the change.  After Mar. 31, all messages sent to an Oak address will bounce back to the sender.