Ohio University

OIT support hours for fall opening

Tuesday, August 30, 2011
Sean O'Malley  

Returning students, faculty and staff who need technical support have several options during the 2011 fall opening, September 1 through 6.

OITECH online answers and work requests - 24 hours a day

Individuals now can submit a question, problem or service request to the OIT Service Desk at any time, day or night, by visiting www.ohio.edu/oitech.  Issues submitted through the OITECH site normally will receive a response the next business day; however, response times could be longer depending on demand. 

The OITECH site also includes a public, searchable question-and-answer knowledge base.  Once a request has been answered, it automatically gets added to the knowledge base.

Service Desk and Tech Depot - weekday and weekend hours

The Tech Depot and Service Desk will be available for telephone and walk-in support as follows.

• Thursday, Sept 1, 2011
• • Tech Depot and Service Desk- 8 am to 5 pm
• Friday, Sept 2, 2011
• • Tech Depot - 8 am to 7 pm
  • Service Desk - 8 am to 5 pm
• Saturday, Sept 3, 2011
• • Tech Depot and Service Desk - 10 am to 4 pm
• Sunday, Sept 4, 2011
• • Tech Depot and Service Desk - 10 am to 4 pm
• Monday, Sept 5, 2011
• • University is closed
  • Limited telephone support only (see below)
    
• Tuesday, Sept 6, 2011
• • Tech Depot and Service Desk - 8 am to 8 pm

Limited telephone support - after hours and holidays

Limited telephone support, including student password resets, is available after hours by calling 740-593-1222 and following the voice prompts. If a question cannot be answered by after hours staff, they will take a work request for the Service Desk.  Such requests normally receive a response on the next business day; however, response times could be longer during the first few days of the quarter.