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What faculty & staff need to know about the May 18 Catmail upgrade

Thursday, April 18, 2013
Sean O'Malley  

May 16, 2013 - Microsoft has postponed this upgrade. Students have been notified of the delay, and we will post more details once Microsoft provides us with a new date. The postponement will not affect student access to Catmail, and we are still recommending that students sync their passwords.




On May 18, 2013, Microsoft will begin applying an upgrade to Catmail, OHIO's undergraduate and alumni email system. This upgrade will provide welcome improvements, including an increased quota and automatic password synchronization with My OHIO; however, it also has the potential to disrupt email access for some students.

Reasons for this include:

  • Catmail password reset moratorium - Once Microsoft starts the upgrade on May 18, students who have forgotten their Catmail password will be unable to reset it until the upgrade finishes several days later. Creation of new Catmail accounts also will be placed on hold during those few days.
  • Automatic OHIO password sync - Once Microsoft completes the upgrade, all Catmail passwords will be synced automatically with their corresponding OHIO passwords. Students whose Catmail and OHIO passwords matched before the upgrade started should have no issues. Those whose passwords did not match before the upgrade started will need to remember to switch to their OHIO password when logging into Catmail.
  • New mobile device settings - Students who check their mail from a phone, tablet, etc. may have to update server settings, their stored password, or both to continue accessing Catmail from those devices.

The upgrade will not affect faculty, staff, and graduate student Exchange accounts, but OIT asks that summer session instructors take this upgrade into account when communicating with students via email.

OIT will be communicating directly with Catmail users during the coming weeks to urge them to synchronize their passwords and update their mobile devices before May 18.


Related Links

Catmail upgrade info