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FAQ 

How did you determine which buildings to upgrade first?

The Information Technology Advisory Council (ITAC) recommended that we prioritize buildings based on the percentage of current capacity each building is using.  For example, a 10 Mbps building that is using 30% of its capacity would take priority over one that is only using 5% of its capacity.  A building that has a mix of 10 and 100 Mbps to the desktop but which is using 95% of its capacity would outrank both of the previous examples, even though on paper it would appear to be better off than the first two.  Modeling demand this way lets us deliver increased capacity quickly to the locations that need it most.

Is the wireless network included in this project?

Yes.

How long will it take to completely upgrade my building?

There is no hard a fast rule for predicting how long a particular building's upgrade will take to complete. If a building only needs an equipment upgrade in its communications closets, then the work should move fairly quickly.  On the other hand, a full cabling upgrade can require significantly more time to complete. 

When OIT starts work in a building, we normally provide occupants with a month-based estimate on when that work will be completed.

What improvements in the network will I see?

Some buildings will see faster network speeds, while others will not.  Upgrades in buildings that already are operating at 100 Mbps are being done primarily to improve security and reliability.

Will I still be able to access the internet during the upgrade?

Yes.  The majority of the work for most buildings can be done offline, with a few brief outages as we transition from old equipment to new.  

If your office area is slated to have its cabling, the technicians in your building will let you know how long your office might be without Internet service. In most situations, an office might be down for an hour until new cable has been pulled and re-installed.

The wireless network for the most part will be up and running throughout the upgrade process.

Will the technicians working on the upgrade need access to my office?

In some cases a technician will need access to your office to upgrade the cabling.  We always try to give advance notice on days when we will be visiting offices on a particular floor.  If you have concerns about the timing of our work, feel free to ask one of the technicians in your building if they know when they will be in your office.  We will work to accommodate any scheduling needs you might have that day.

Is there anything I can do to help the process get done faster?

If a technician needs access to your office to upgrade cabling, it would be very helpful to have items cleaned out that might be blocking the network jack located on the wall.

Who do I contact if I have further questions?

Any OIT technician you see in the building during the upgrade can answer questions about the project.  You also can call the OIT Service Desk at 740-593-1222.  Progress updates are posted regularly to the NextGen Network website.