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Frequently Asked Questions: Catmail

To access Catmail on the web, log into http://catmail.ohio.edu with your OHIO ID and password.

What is Catmail?

Catmail is Ohio University's official student and alumni e-mail system. It is a partnership between the university and Microsoft, using Office 365.

Who is eligible for Catmail?

All current enrolled graduate students, undergraduate students, and current applicants of Ohio University at all campuses are automatically given a Catmail account.  Employees, retirees and long term guest accounts will have their Exchange accounts migrated to Catmail in the coming months.

How do I access Catmail?

You can access Catmail on the web at:  http://catmail.ohio.edu/ or through the MyOhio Portal:  https://my.ohio.edu

What is my username for my Catmail account?

You should use your OHIO ID.

I'm not able to login to Catmail

Make sure you are using the correct password.  You should be using your OHIO password to log in.  If you still can't log in, try https://access.ohio.edu/itim/self to reset your password or contact the OIT Service Desk at servicedesk@ohio.edu or https://ohio.edu/oitech or 740.593.1222.

GRADUATE STUDENTS, EMPLOYEES, RETIREES & GUESTS: If your email account has not been upgraded to Catmail, try logging into https://mail.ohio.edu.

How do I change or reset my Catmail password?

Your Catmail password matches your OHIO password. For instructions on how to change your password visit: https://access.ohio.edu/itim/self/

How do I log out of Catmail?

Click your name toward the top right of the window and select Sign Out. To be sure that you are safely logged out, OIT recommends closing your browser completely, especially if you are in a computer lab or kiosk.

What are the requirements for using Catmail on the web?

Any modern web browser will work with Catmail.  Just make sure you are running  the most recent version of your preferred browser. For more information visit the Microsoft website.

What will happen the first time I log in to Catmail?

The first time you log in to CatMail you will need to enter your Ohio password.

After entering a correct login you are asked for the timezone:

Timezone - (GMT -05:00) Eastern Time (US & Canada)

How much mail quota do I have?

Your quota is 50 GB.

How do I check my quota?

To check your quota, click the gear icon toward the top right of the window and select Options. Your mailbox usage information will be displayed.

What kind of anti-spam protection does Catmail offer?

Catmail has its own spam filters and virus protections. Messages sent to Ohioid@ohio.edu will be scanned and filtered automatically. Detected viruses will be deleted, and suspected spam will be placed in your Junk folder for you to review. It is important to periodically check your Junk folder to avoid missing a real message mistakenly marked as spam.

Configuring a non-Microsoft mail client to check Catmail

Basic instructions on how to set up a non-Microsoft email client can be found at:  http://www.ohio.edu/oit/email/catmail/clients/

Make sure you use:   OHIOID@catmail.ohio.edu as the email address and:   OHIOID@ohio.edu as the login.

You can also visit:   Microsoft's support site.

Can I use my Catmail address as a Microsoft Live ID?

Yes, you can sign up for Microsoft Live services like Xbox Live, Skydrive, Messenger, etc. with your OHIO email address. Just remember that these services are separate from Catmail, and changing your OHIO/Catmail password will not change the password for those other services.

If you used SkyDrive, Messenger, Xbox Live, etc. before the 2013 Catmail upgrade, your password will be the same as it was before. If you have any trouble accessing these services, please contact Microsoft.

Will my e-mail address be sold or given to advertisers and others?

Current policies will apply. Ohio University does not sell email address lists, but there are circumstances in which, as a public institution, we are required to provide "directory" information to those who request it.  Students may choose to have directory information withheld by completing this form and submitting it to the Office of the University Registrar.

Realize, however, that there are many ways for spammers to collect e-mail addresses and that the more active you are on the Internet, the more likely that your address will be "harvested." Catmail spam filters will eliminate much, but not all, unwanted mail. You can further reduce spam by setting your own filters. Our contract with Microsoft does not allow them to sell your address or information or to advertise their services to you.

Can I keep this account after I leave Ohio University?

STUDENTS: If you graduate from the university, you may keep your Catmail account. If you leave the university for another reason, your access may be terminated once you are no longer eligible to register for classes.

EMPLOYEES: You will have access to your employee Catmail account as long as you are employed by the university.  Once you stop working for the university, your access will be disabled.  Exceptions include:

  • Retirees & Emeriti retain their accounts indefinitely.
  • Sponsored guests retain access as long as their sponsor approves their account.
  • Adjuncts who only are under contract during portions of each year can arrange for access to persist between contracts.
  • Employees who also are taking classes have two separate Catmail accounts.  Their student account will be covered by the "students" policy.
  • Employees who are also alumni of the university will have both an employee account and an alumni account.  The alumni account will remain active regardless of employment status.

Can I change the name that appears when I send an e-mail?

Official name changes are done with the Registrar's Office.

A change of name requires an official document and/or court order verifying the correct information at the time the request is made. Name changes are processed by the Office of the University Registrar only. You can submit one of the following forms of validation in person, to the Office of the University Registrar, Chubb Hall.

  • Passport 
  • Court action document 
  • Divorce decree (the appropriate page of the decree) 
  • Marriage certificate 
  • Valid driver's license and Social Security card (you must submit both) or 
  • Federal or state-issued identification card and a Social Security card (you must submit both)

A valid passport is required for a change of name for an international student. International students (F-1 or J-1 status) must notify International Student and Faculty Services (ISFS) of their change of name.

Details are available  here.

How do I access Catmail using POP or IMAP?

We do not recommend using POP or IMAP with Catmail, because these protocols do not support calendar access.  If you are ok not having access to your Catmail calendar, you can find the appropriate server settings by following these steps:

  • Log into Catmail from a web browser
  • Click the gear icon toward the top right of your browser window and select Options
  • Navigate to Mail:Accounts:POP and IMAP

For more email setup help, visit:  Microsoft's support site.

I have a question that isn't covered here.

If you're having trouble using or accessing Catmail, please contact the OIT Service Desk at 740-593-1222 or submit a request at http://www.ohio.edu/oitech/.