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On May 18, 2013, Catmail will start using OHIO passwords. If your Catmail and OHIO passwords currently do not match, we recommend synchronizing them before May 18. See below for instructions on how to change your password.
How do I change my CatMail password?
*NOTE: Starting May 18, Catmail password changes will be temporarily disabled while Microsoft updates the Catmail system. We expect this update to take at least a few days, after which your Catmail password will automatically match your OHIO password.
What will happen the first time I log in to CatMail?
The first time you log in to CatMail you will need to enter your temporary password and then choose a new password.
Here is a list of other required information:
How can I configure my CatMail account to work with e-mail clients such as MS Outlook, Thunderbird, Entourage, etc?
Guides for setting up an email client are available on Microsoft's support site.
Can I change the name that appears when I send an e-mail?
You may change your name at the Registrar's Office.
A change of name requires an official document and/or court order verifying the correct information at the time the request is made. Name changes are processed by the Office of the University Registrar only. You can submit one of the following forms of validation in person, to the Office of the University Registrar, Chubb Hall.
A valid passport is required for a change of name for an international student. International students (F-1 or J-1 status) must notify International Student and Faculty Services (ISFS) of their change of name.
Details are available here.
How do I access CatMail using POP or IMAP?
To find the appropriate server settings, log into Catmail from a web browser and click though the following steps:
Options > See All Options > Account > My Account > Settings for POP, IMAP, and SMTP access
The settings you need will be listed in the Protocol Settings page for POP, IMAP, or SMTP.
For more email setup help, visit Microsoft's support site.
What is CatMail?
CatMail is Ohio University's e-mail system for current undergraduate students and for all alumni. It is a partnership between the university and Microsoft.
How much mail quota do I have?
Microsoft will be upgrading Catmail on May 18th, 2013. Right now, your quota is 10GB. On May 18th, that will increase to 25 GB.
What does this cost me?
CatMail is a free service for students and alumni.
Do I have to use CatMail?
The university strongly recommends using Catmail for your school-related email needs. Official notifications are sent to your Catmail address, including grades, course registration information, and communications from your professors and advisor(s).
What kind of anti-spam protection does CatMail offer?
CatMail has its own spam filters and virus protections. Messages sent to Ohioid@ohio.edu will be scanned and filtered automatically. Detected viruses will be deleted, and suspected spam will be placed in your Junk folder for you to review. It is important to periodically check your Junk folder to avoid missing a real message mistakenly marked as spam.
In addition to this, mail sent to Ohioid@ohio.edu will also be scanned and filtered by the OU central anti-spam system.
What are the privacy and security policies?
Ohio University policies and protections are still in effect. In addition, you will be asked to agree to Microsoft's privacy and security policies when you first log into CatMail.
Can I keep this account after I leave Ohio University?
If you graduate from the university, you may keep your CatMail account. If you leave the university for another reason, your access will be terminated in about six months.
Who is eligible for CatMail?
All currently enrolled undergraduate students and alumni of Ohio University at all campuses.
I'm an employee at Ohio University. Can I get a CatMail Account?
Currently CatMail accounts are for student and alumni use only. Contract restrictions prevent us from issuing accounts to employees.
Will there be advertising on CatMail?
No, not while you are enrolled at Ohio University. If you keep the account after graduation, you will see some advertising as you do on other mail services.
Will my e-mail address be sold or given to advertisers and others?
Current policies will apply. Ohio University does not sell student addresses, but there are circumstances in which, as a public institution, we are required to provide "directory" information to those who request it. You may choose to have your directory information withheld by checking the appropriate box on your course registration form each quarter. Realize, however, that there are many ways for spammers to collect e-mail addresses and that the more active you are on the Internet, the more likely that your address will be "harvested." CatMail spam filters will eliminate much, but not all, unwanted mail. You can further reduce spam by setting your own filters. The contract with Microsoft does not allow them to sell your address or information or to advertise their services to you.
How do I reset my password?
There is a "Forgot your password?" link on the Outlook Live login page.
*NOTE: This feature will be temporarily disabled starting on May 18, 2013 while Microsoft performs an update. We expect this update to take a few days, after which your Catmail password will automatically be synced with your OHIO password.
Can I use my Catmail address as a Microsoft Live ID?
Yes, you can sign up for Microsoft Live services like Xbox Live, Skydrive, Messenger, etc. with your OHIO email address. Just remember that these services are separate from Catmail, and changing your OHIO/Catmail password will not change the password for those other services.
What is CatMail?
CatMail is Ohio University's new student and alumni e-mail system replacing Oak e-mail. It is a partnership between the university and Microsoft, using Windows Outlook Live.
What is my username for my CatMail account?
It is the same as your Ohio University e-mail address.
How do I access CatMail?
You can access CatMail on the web at http://catmail.ohio.edu/.
Why am I redirected to a Microsoft-branded site during login?
CatMail is a cloud-based service from Microsoft. As part of the login process, you will be redirected to the Microsoft servers that actually host your email account.
What are the requirements for using CatMail on the web?
Any modern web browser will work with Catmail. Just make sure you are running the most recent version of your preferred browser.
Where do I go for technical help with CatMail?
If you're having problems logging in, please contact the service desk at 740-593-1222 or submit a request at http://www.ohio.edu/oitech/.
How do I check my quota?
To see how much of your quota you currently are using, mouse over your username in the left hand folder pane of your main CatMail page:
I'm not able to login to CatMail
Make sure you are using the correct password. On May 18, Catmail will start using your OHIO password. If you had a different password set for your Catmail account, try using your OHIO password to log in. If you still can't get it, try resetting your password.