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Mac Mail

Mac Mail app iconFixing Mac Mail issues: Delete/re-add

The simplest way to get Mac Mail working again after your upgrade from Exchange to Catmail is to delete and re-add your account profile.

Configuring Mac Mail to Check Catmail

  1. Open Mail, and then do one of the following:
  • If the "Welcome to Mail" page appears, skip to step 2 below.
  • If you've already created e-mail accounts using Mail, go to the Mail menu and choose Preferences.
  • Go to the Accounts tab and click the plus sign (+) at the bottom-left of the navigation pane to open the Add Account window.
  1. In the Welcome to Mail or Add Account window:
  • Choose "Exchange" as the account type.
    Screen shot: Choosing Exchange as account type in Mac Mail
  • In the Name field, enter your name as you want it to appear in the "From" field of your outgoing messages.
  • In the Email Address field, enter your OHIO e-mail address: OHIOID@ohio.edu
  • In the Password field, enter your OHIO password.
    Screen shot: Entering your account information into Mac Mail
  1. Click Continue.
  2. If prompted, choose the items you wish to sync on your Mac:
    Screen shot: Choosing which features to sync with your OHIO account

How to delete and re-add your account profile

Deleting and re-adding your email account profile can fix many common issues with Mac Mail:

  1. Open Mail, go to the Mail menu and choose Preferences.
  2. Go to the Accounts tab, select your OHIO Exchange account's entry in the left side navigation pane, and click the minus sign (-):
    Screen shot: Deleting account in Mac Mail
  3. If you were syncing more than just mail, you may receive a notice telling you to use Internet Accounts.  Click Internet Accounts to continue, otherwise skip to step 5.
    Screen shot: Notice to use Internet Accounts to remove your Exchange account from Mac Mail
  4. Once the Internet Accounts window opens, choose your Exchange account and click the minus sign (-) to remove it.
    Screen shot: Deleting account in the Internet Accounts window
  5. Once Mail finishes removing your old account settings, return to the left side navigation pane and click the plus sign (+) to add a new account.
  6. Choose "Exchange" as the account type and click Continue.
    Screen shot: Choosing Exchange as account type in Mac Mail
  7. Enter your account details:
    • In the Name field, enter your name as you want it to appear in the "From" field of your outgoing messages.
    • In the Email Address field, enter your OHIO e-mail address (yourOhioID@ohio.edu).
    • In the Password field, enter your OHIO password.
    • Click Continue.
      Screen shot: Entering your account information into Mac Mail
  8. If prompted, choose which features you wish to sync with your OHIO account:
    Screen shot: Choosing which features to sync with your OHIO account