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Ohio University's Blackboard support site

Known Issues

Common Questions

Students, click here for a list of answers to some of our most common student questions.

Faculty, click here for a list of answers to our most common faculty questions.

Passwords Containing "&" and "#"

There is a known issue with Blackboard SP13 not allowing users into the system if the & and # symbols are contained in the user's password.  The vendor informed us that using "&#" in that order can be treated like HTML code and should be avoided.  If your password contains &# or the & and # symbol with a few characters between them, our recommendation would be to change your password to something else that contains different symbols.

Respondus LockDown Browser

We are sorry to inform you that the Respondus LockDown Browser Building Block is no longer available within Blackboard.  The Respondus Building Block was independently funded and unfortunately the funding was not renewed.  We apologize for any inconveniences this may have caused you.  If you would like assistance in finding alternative methods of securing your exams, please contact Academic Technologies or Blackboard Support.

SafeAssign

We have had reports of an issue with SafeAssign not being properly synced with the courses in Blackboard.  As an instructor you can correct this issue using these directions:

Go to the Course within Blackboard
Under Control Panel Select Course Tools
Select SafeAssign
Select SafeAssignment
Click the button that says Synchronize this course.

 Course Files Drag and Drop on a Mac

Currently the drag and drop feature of the Course Files Repository does not work on Macs.  You may still upload multiple documents to the course files repository by selecting the Browse button on the upload page.  You will then be given the option to select a folder, or you may hold down the Command key on your keyboard and click with your mouse to select multiple files.

Course Copy Problem

If you have used the course copy feature within Blackboard and received the following message:

The following Course Copy process has completed:
The results of the process are shown below.
Error: An error occurred while persisting the course. Please contact the Blackboard Administrator at your institution for assistance.

And then received 404 errors when accessing attached content in your destination (copy to) course;

Here are the steps to rectify this issue:

Please note:  If you have any grades entered into the Grade Center, do not use this process.  Contact Blackboard Support for further assistance.

1.    Bulk delete the contents of your destination course (copy to).  This will erase all of the data from the destination course and prevent duplication of content.  You can find instructions for bulk deletion of a course here.
2.    In your source course (copy from), move all of your files to the course file repository.  You will find instructions on how to do so here.
3.    After you have confirmed that your course files for your source course (copy from) are in the course files repository, run the course copy process again.  You will find instructions on using the course copy feature here.

Course Copy Best Practices

You can find Course Copy Best Practices here, which may help you to avoid the above course copy issue.

 McGraw Hill Campus Menu Button

We have been contacted by some faculty that were concerned about the addition of the McGraw Hill Campus link in the Blackboard navigation menu.  The link automatically appeared as the result of an upgrade to the McGraw Hill building block.

The McGraw Hill Campus button is a link to educational resources, lecture capture, test banks, multimedia and other academic resources for Ohio University faculty, regardless of whether or not they use McGraw Hill textbooks.

Faculty who do not wish to take advantage of these resources may delete the McGraw Hill Campus button from the Blackboard navigation menu by clicking on the chevron (double down arrows) and selecting Delete.

WebEQ (Equation Editor)

The Math Placement Test, and other items that use WebEQ are not displaying properly on some operating systems and browsers.  This is the in relation to a Java issue.  We are working with the vendor to find a solution to this problem.  If you need assistance with this issue, please contact the OIT Service Desk at 740-593-1222 or at www.ohio.edu/oitech.

Blank White Screen

Users should try clearing their browser's cache if they experience a blank white screen when trying to access a test or quiz in Blackboard. How-to guides on clearing the cache in a browser can be found on our Blackboard Support webpage under the "Browser Issues" section. 

 

Acess Blackboard button

System Status

Blackboard is functioning as expected.

Blackboard Upgrade

Blackboard has been upgraded to Service Pack 13.  Please see our revised How To Guides for additional information.
 

To report an issue, call (740)593-1222 or submit a request at www.ohio.edu/oitech