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Need Help?

740.593.1222
OR
Submit a work request to OIT

activate my OHIO ID?

You can activate your Ohio ID at:

http://www.ohio.edu/myid/

find my MAC/Physical Address?

How to find your MAC address (PDF) has instructions for many common operating systems and devices.   

If your device is not listed in the above PDF guide, you can do a Google search for online instructions using your device's model name and a phrase like "find my MAC address" as the search terms, or you can try contacting the store or manufacturer. 

clear my browser cache: Firefox

 Firefox 3.5 and above for Windows
1.    From the Tools menu, select Clear Recent History...
2.    From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
3.    Click the down arrow next to "Details" to choose what history elements to clear (e.g., check Cookies to clear cookies). Click Clear Now.

Firefox 3 for Windows
1.    From the Tools menu, select Clear Recent History... and then select the items you want to delete (e.g., Browsing & Download History, Cache, Cookies).
2.    Click Clear Recent History...

Firefox 3.5 and above for Mac OS X
1.    From the Tools menu, select Clear Recent History.
2.    From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
3.    Click the down arrow next to "Details" to choose which elements to clear. Click Clear Now.

Firefox 3 for Mac OS X
1.    In Firefox, from the Tools menu, select Clear Recent History.
2.    Select the elements you want to clear (e.g., Browsing & Download History, Cache, Cookies), and then click Clear Private Data Now.

 

clear my browser cache: Safari

 Safari
1.    From the Safari menu, select Reset Safari...
2.    From the menu, select the items you want to reset, and then click Reset. As of Safari 5.1, Remove all website data covers both cookies and cache.

Mobile Safari for iPhone OS (iPhone, iPod touch, iPad)
To clear cache and cookies:
1.    From the home screen, tap Settings, and then tap Safari.
2.    At the bottom of Safari's settings screen, tap the buttons for Clear Cookies and Clear Cache. To confirm, tap Clear Cookies or Clear Cache again.
To clear history:
1.    From the home screen, tap Safari.
2.    At the bottom of the screen, tap the Bookmarks icon.
3.    In the lower left, tap Clear.
4.    Tap Clear History.

get my Ohio password reset, employee?

If you have secret questions set for your OHIO ID, you can reset your password yourself at:

https://access.ohio.edu/selfcare/

If you don't have secret questions, please visit our password reset page.

reset a network switch?

1. Unplug the power cable from the wall outlet.

2. Check and make sure the Ethernet cable from the wall is plugged into the uplink port.

3. Make sure an Ethernet cable is connected to the computer.

4. Plug the power cable back into the wall outlet.

power on or off my wireless antennae?

On a Mac

1. Select the Apple icon.

2. Click on "System Preferences".

3. Next, select "Network".

4. Select the Airport tab on the left hand side.

5. Click the button, "Turn Airport Off".

On Windows

1. Many laptops have a switch or function (fn) key that will turn wireless off.

2. If there is no switch, the wireless adaptor can be disabled in the follow manner:

a. Select the blue globe (Start Menu)

b. Select the Control Panel.

c. Select "Network and Sharing Center".

d. Select change adapter settings.

e. Right click on "Wireless Adapter" and select "disable".

f. Repeat the steps to reenable, this time selecting enable instead of disable.

get assistance setting up my computer on the wireless network?

For telephone help, call the service desk at (740)593-1222.  Walkup support is available at the Technology Depot in Baker Center 112.

report a problem with my telephone?

Call 740-593-1000 to report a problem with an office or residence hall telephone or telephone line.

view university policy on technology usage?

Duane Starkey Thank you for your interest in OIT. This is an exciting time to be involved in higher education as technology helps transform the ways we teach, learn and conduct research. OIT's flexible and robust technology offerings provide support for innovative academic programs, exemplary student support services and integrative co-curricular activities.
Duane Starkey, Interim Chief Information Officer