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Security tips: Encryption
 
Tips on using Cloud services securely
 
Mac laptop thefts on rise: How to protect yours
 
Email upgrade: Work begins Sep 20 to make free/busy calendar times visible across both systems

Need Help?

740.593.1222
OR
OIT Tech 64 px

reset my OHIO password - student or applicant

If you have secret challenge questions set up for your OHIO ID, then you can reset your password online at:

https://access.ohio.edu/selfcare

You will need to know your OHIO ID. If you have forgotten both your OHIO ID and password, please contact the Service Desk.

If you do not have secret challenge questions set up, then you will need to call the Service Desk at 740-593-1222 or present a photo ID at one of the locations listed on our password reset page.

find my MAC/Physical Address?

How to find your MAC address (PDF) has instructions for many common operating systems and devices.   

If your device is not listed in the above PDF guide, you can do a Google search for online instructions using your device's model name and a phrase like "find my MAC address" as the search terms, or you can try contacting the store or manufacturer. 

configure Catmail on my phone/tablet/etc?

If you want to configure your smart phone, tablet, or other mobile device to check Catmail, Microsoft has a handy how-to wizard with instructions:

http://help.outlook.com/en-us/140/dd936215.aspx

clear my browser cache: Android

Android
To clear cache, cookies, or history:
1.    Start your browser.
2.    Tap Menu, and then tap More.
3.    Select Settings.
4.    Under "Privacy settings", select Clear cache, Clear history, or Clear all cookie data as appropriate, and then tap OK to accept (or Cancel to cancel) the deletion.

clear my browser cache: Chrome

 Chrome
1.    In the browser bar, enter:   chrome://settings/clearBrowserData
2.    Select the items you want to clear (e.g., Clear browsing history, Clear download history, Empty the cache, Delete cookies and other site and plug-in data).
You can choose the period of time for which you want to clear cached information from the Obliterate the following items from: drop-down menu. To clear your entire cache, select the beginning of time.
3.    Click Clear browsing data.

clear my browser cache: Internet Explorer

 Internet Explorer 8 and above
1.    From the Safety menu in the upper right, click Delete Browsing History...
2.    Deselect Preserve Favorites website data, and select Temporary Internet files, Cookies, and History.
3.    Click Delete.

Internet Explorer 7
1.    From the Tools menu in the upper right, select Internet Options.
2.    Under "Browsing history", click Delete...
3.    To delete your cache, click Delete files...
To delete your cookies, click Delete cookies...
To delete your history, click Delete history...

report an Outage?

Call Service Desk at 740-593-1222.

get my Ohio password reset, employee?

If you have secret questions set for your OHIO ID, you can reset your password yourself at:

https://access.ohio.edu/selfcare/

If you don't have secret questions, please visit our password reset page.

power on or off my wireless antennae?

On a Mac

1. Select the Apple icon.

2. Click on "System Preferences".

3. Next, select "Network".

4. Select the Airport tab on the left hand side.

5. Click the button, "Turn Airport Off".

On Windows

1. Many laptops have a switch or function (fn) key that will turn wireless off.

2. If there is no switch, the wireless adaptor can be disabled in the follow manner:

a. Select the blue globe (Start Menu)

b. Select the Control Panel.

c. Select "Network and Sharing Center".

d. Select change adapter settings.

e. Right click on "Wireless Adapter" and select "disable".

f. Repeat the steps to reenable, this time selecting enable instead of disable.

get help setting up Exchange on a mobile device or phone?

Information is available on this page: http://www.ohio.edu/technology/exchange/access_mobile.shtml

Duane Starkey Thank you for your interest in OIT. This is an exciting time to be involved in higher education as technology helps transform the ways we teach, learn and conduct research. OIT's flexible and robust technology offerings provide support for innovative academic programs, exemplary student support services and integrative co-curricular activities.
Duane Starkey, Interim Chief Information Officer