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Props to @ohiou staff who asked us if "My Digital Doorman" was legit. You're smart to check before you click.

Fri May 18 18:19:10 via web

@banneken Spotify should work. If you get the error again, email harrisb@ohio.edu and he'll help troubleshoot.

Tue May 15 17:20:23 via web

@banneken Will check on your @aldenlibrary Spotify question and let you know.

Tue May 15 12:18:34 via web

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Updated test scoring and course evaluation services start summer 2012
 
Faculty technology survey generates IT support recommendations
 
May 7 event looks at upcoming IT improvements and changes
 
Microsoft announces SkyDrive changes

Need Help?

740.593.1222
OR
Submit a Request Online
OIT Tech 64 px

find my MAC/Physical Address?

On a Mac OS 10.4, 10.5, 10.6
    1. Go to apple icon upper left hand corner
    2. Click about this mac
    3. Select more info
    4. Select network on left hand side
    5. Under active services choose either airport for wireless or Ethernet for wired
    6. Scroll down and find Mac Address
On Windows Vista, 7
    1. Click the blue globe or start menu
    2. Select control panel
    3. Then select network and sharing center
    4. Click on local area connection or wireless adapter
    5. Then select details and it will list physical address or Mac address
Windows XP
    1. Select the start menu
    2. Then select control panel
    3. Select network connections
    4. Double click on local area connection or wireless adapter
    5. Then select the support tab
    6. Then select details and it will list the Mac Address

configure Catmail on my phone/tablet/etc?

If you want to configure your smart phone, tablet, or other mobile device to check Catmail, Microsoft has a handy how-to wizard with instructions:

http://help.outlook.com/en-us/140/dd936215.aspx

How do I clear my browser cache, Safari?

 Safari
1.    From the Safari menu, select Reset Safari...
2.    From the menu, select the items you want to reset, and then click Reset. As of Safari 5.1, Remove all website data covers both cookies and cache.

Mobile Safari for iPhone OS (iPhone, iPod touch, iPad)
To clear cache and cookies:
1.    From the home screen, tap Settings, and then tap Safari.
2.    At the bottom of Safari's settings screen, tap the buttons for Clear Cookies and Clear Cache. To confirm, tap Clear Cookies or Clear Cache again.
To clear history:
1.    From the home screen, tap Safari.
2.    At the bottom of the screen, tap the Bookmarks icon.
3.    In the lower left, tap Clear.
4.    Tap Clear History.

report an Outage?

Call Service Desk at 740-593-1222.

get assistance setting up my computer on the wireless network?

For telephone help, call the service desk at (740)593-1222.  Walkup support is available at the Technology Depot in Baker Center 112.

get training?

Information about training seminars is available at http://author.oit.ohio.edu/technology/training/seminars.cfm

find Apple How-To videos?

Go to http://www.askthetechies.com/

get an antivirus removal disk?

Automated virus removal CDs are available free for Windows PCs. Due to the relative scarcity of Macintosh viruses, Mac CDs normally are not needed.

 Instructions

    
  • Obtain a copy of the current Virus Removal CD.
  • Insert the CD into your computer's CD-ROM drive.
  • Restart your computer.
  • Follow the on-screen instructions.*


*If the virus removal program does not start automatically when you reboot your computer, please contact the Service Desk.

Distribution Locations

Virus Removal CDs are available from:

find the minimum requirements for bringing a computer to campus?

 http://www.ohio.edu/technology/depot/upload/Academic-Recommendation.pdf

view university policy on technology usage?

 http://www.ohio.edu/policy/91-003.html

cio Thank you for your interest in the Office of Information Technology (OIT). We take pride in our growing organization and the dynamic environment we have cultivated as an integral part of the academic pursuits of Ohio University’s faculty, staff, administration, and students.
J. Brice Bible, Chief Information Officer