download antivirus software?
find my MAC/Physical Address?
How to find your MAC address (PDF) has instructions for many common operating systems and devices.
configure Catmail on my phone/tablet/etc?
If you want to configure your smart phone, tablet, or other mobile device to check Catmail, Microsoft has a handy how-to wizard with instructions:
clear my browser cache: Android
To clear cache, cookies, or history:
1. Start your browser.
2. Tap Menu, and then tap More.
3. Select Settings.
4. Under "Privacy settings", select Clear cache, Clear history, or Clear all cookie data as appropriate, and then tap OK to accept (or Cancel to cancel) the deletion.
request an SSL certificate?
Please fill out form located at this web page:
report an Outage?
Call Service Desk at 740-593-1222.
access the university's VPN?
Use info from the page including link for vpn access
get my Ohio password reset, employee?
If you have secret questions set for your OHIO ID, you can reset your password yourself at:
If you don't have secret questions, please visit our password reset page.
get assistance setting up my computer on the wireless network?
For telephone help, call the service desk at (740)593-1222. Walkup support is available at the Technology Depot in Baker Center 112.
report a problem with my telephone?
Call 740-593-1000 to report a problem with an office or residence hall telephone or telephone line.
Thank you for your interest in OIT. This is an exciting time to be involved in higher education as technology helps transform the ways we teach, learn and conduct research. OIT's flexible and robust technology offerings provide support for innovative academic programs, exemplary student support services and integrative co-curricular activities.
Duane Starkey, Interim Chief Information Officer