Ohio University is open; the transformer failure that temporarily closed the West Union Street Office Center on Wednesday has been fixed. The building will reopen for business on Thursday morning.

OIT Tech Support can still be reached by calling 3-1222. More Information
 

Customer Management

Customer Management

Customers present unique challenges for many managers. Providing quality service, communicating well, and managing conflict are all important practices.


Quality Service

Books: Give'em the Pickle Author: Farrell, Bob
Coaching Knock Your Socks Off Service Author: Zemke, Rob

Customer Satisfaction is Worthless, Customer Loyalty is Priceless
Author: Gitomer, Jeffrey



Communication Skills

Articles: Skills to Becoming the Most Effective Listener *

Books: The Seven Habits of Highly Effective People *
Author: Covey, Stephen
Business English * Author: Geffner, Andrea B.
Essentials of Business Communication *
Author: Guffey, Mary Ellen
Get to the Point * Author: Danziger, Elizabeth

Recordings: The Seven Habits of Highly Effective People (6 CDs) *



Conflict Management

Articles: Workplace Conflict Resolution *

Podcasts: Calming Conflict *
Improve Your Political Skill *

*These resources are free of charge.

 

Benefits Open Enrollment
ACA
Comp2014
The Journey~ Embracing Inclusion
PMG
Lynda.com