Application and Admissions FAQ

I already submitted my application, but need to make a change to the information. Whom do I contact to make this correction?

If you have an information error that needs to be corrected in your application, please contact the appropriate Graduate College Student Records Manager by the first alphabet letter of your name at www.ohio.edu/graduate/staff/contact.cfm.

What if I lost my password to my application account?

If you should lose your password, you can get a new password at: www.applyweb.com/public/lostpass.cgi?ohioug

Can I get my application fee back?

No. Application fees are non-refundable. Please review your application carefully before submitting and paying the application fee.

In the event that a program is cancelled due to lack of applications, applicants will be notified of their options.

I am having technical difficulties accessing MyOHIO Student Center. When I try go to the center web page, I receive this error message "the selected language is not enabled for this database." What do I do to correct this error?

To correct the "the selected language is not enabled for this database," issue in the Mozilla browser please go to Tools > Options > Content and then click on the “Choose...” button next to the Languages Section. Next make sure English/United States [en-us] is the top language.

I submitted my application using an electronic check. Why is my application on hold?

If you pay your application fee using an electronic check, your application will be held for 6 business days until the check is cleared. During this time period, Ohio University cannot begin processing your application. A warning appears at the end of the application process letting you know that your application will be held until the check is cleared. DO NOT pay using an electronic check if you are attempting to meet an application deadline within a two week time period of the submission of your application.

The application won’t accept my credit card.

A credit card authorization error means there is a problem with the credit card you provided. You may see one of the following messages: Decline, Serv Not Allowed, Invalid Trans, or Do Not Honor
 
Each of these is a type of error that is sent by your card provider. For whatever reason, the bank or card provider is declining the transaction. The fee processor provides us with no further details regarding the transaction failure.
 
A common error is a mismatch between name and/or billing address on the credit card and the name and/or permanent address you listed on your application. Double-check your name and address to make sure it matches the name and address assigned to the credit card, and attempt to submit it again. If the error is persistent and you wish to inquire further, please contact the bank or credit card provider that issued the card.
 
If you are attempting to use a credit card belonging to someone else and are not listed as an authorized user on their account, you may encounter an authorization error. If you are the named card holder and your card is not working, check to ensure your permanent address on the application matches the address on your credit card. If you continue to encounter problems, contact the bank/credit card provider.
 
If you are unable to resolve the authorization error, you can mail the application fee to the Graduate College and receive in return an administrative code that will allow you to submit your on-line application. Please contact the Graduate College at graduate@ohio.edu for additional information and instructions.

How do I review To Do items in My OHIO Student Center?

How to Access “My OHIO Student Center” to Review “To Do” Items and Holds
1. Go to https://my.ohio.edu and log in to the My OHIO student portal using your Ohio ID and password.
Access Student Portal

2.    On the Academics tab, click on “My OHIO Student Center.”
Academics tab

3.    You will be presented with a second log in page for OHIO University PeopleSoft Campus Solutions. Log in again using your Ohio ID and password. If you receive an error message that begins with “You are not authorized for this page…,” please access the system through a different web browser.
2nd login

4.    Once you have accessed your Student Center, you will see panes for Holds and To Do List.
Holds and To Do list
5.    To get details about any listed items, click on the “details” link.

6.    Under the “Item List,” click the item link and scroll to the bottom of the page to read the “Description” of the To Do list item.
Description of To Do list item

How do students check and update their Letter of Recommendations?

Applicants can check the status of their letter of recommendation(s) by going to https://www.applyweb.com/apply/ohioug/menu.html and sign in with their user name and password used at the time the application was created.  The applicant can re-send the letter of recommendation information to any recommender using the “Send Reminder” option in the “Take Action” list box listed next to each of them in his/her Activity Log.
 
If a recommender does not receive the message, you will want to have the recommender and his or her institution (if it is an institutional account) adjust their Spam filters by listing “collegenet.com” then send a new reminder, or get an alternate email address from him or her and enter it using the “Edit Recommender” option.  It you edit an email address, a reminder is automatically sent to the new address.
 
The student can also request that the recommender send the letter of recommendation in paper to the Graduate College, Ohio University, 220 Research and Technology Center, Athens, OH 45701

Why is my application on hold?

Did you pay your application fee with an online check?

If you paid for your application fee with an online check, your application will not be released to Ohio University for six business  days. Your check will first need to clear the bank before your  application will be released. If you are up against a deadline for submitting your application, please do not pay using an online check. If you pay via online check, you will see the warning below at the time you submit your application, which warns that your  application will not be submitted for several days. While some departments review applications after the posted deadlines, some do not. Applications submitted after deadline dates due to check processing delays, do not guarantee that the applicant will be considered for admission.

Payment Information


Did you select to submit your application and pay a fee?

Your application is not considered submitted until you complete all required questions, click submit, and pay the application fee (if applicable). You can go back into a saved application, make updates, and then submit the application. If you are unsure if you submitted the application, go to  https://www.applyweb.com/apply/ohioug/menu.html and under “Returning Users” click on “Review your Activity.” Please remember if you paid with an electronic check, your application will be held for 6 business days. Please allow additional days before the departmental deadline, if you plan to pay with an electronic check.

How do I get back to my application if I partially completed but did not submit it?

Go to https://www.applyweb.com/apply/ohioug/menu.html and under “Returning Users,” click on the Review Your Activity link. Enter the user name and password that you used to create your application. Once inside the application, complete it, click the 'submit' button at the end, and pay the fee. Your application is not considered “submitted” until you pay the fee. Please remember if you pay using an electronic check, your application will be held for 6 business days until the check is cleared. During this time period, Ohio University cannot begin processing your application. DO NOT pay using an electronic check if you are attempting to meet an application deadline within a two week time period of the submission of your application.