ALTOUR Frequently Asked Questions

Who is facilitating the booking of travel through the Concur Travel Module?
What services does ALTOUR offer?
Does ALTOUR have experience in higher education?
Does ALTOUR provide visa and passport assistance?
Does ALTOUR offer a low price guarantee?
Does ALTOUR provide information in regards to national disasters, strikes and other travel related emergencies?
Does ALTOUR offer training?
What are ALTOUR's hours of operation?
What are ALTOUR’s Fee’s?

 

Q: Who is facilitating the booking of travel  through the Concur Travel Module?
A: ALTOUR has assumed oversight and responsibility of the Concur Travel Module. The Travel Module will continue to integrate with Ohio University’s existing Concur Expense Module for easy reconciliation.

Q: What services does ALTOUR offer?
A: ALTOUR offers domestic, international, group, team and charter travel services. They also offer conference and convention services as well as visa and passport assistance.

Q: Does ALTOUR have experience in higher education?
A: ALTOUR offers extensive experience in higher education and has partnered with the Inter-University Council of Ohio as a preferred travel provider for Ohio public Universities. They currently serve other institutions such as Michigan State University, Purdue University, Indiana University and many others.

Q: Does ALTOUR provide visa and passport assistance? 
A: ALTOUR partners with CIBT, a leading provider of visa and passport services. CIBT will offer these services within Ohio University’s Concur application in the near future.

Q: Does ALTOUR offer a low price guarantee?
A: ALTOUR does offer a low price guarantee. For more information, please visit www.ohio.edu/finance/procuretopay/procurement/altour.cfm.

Q: Does ALTOUR provide information in regards to national disasters, strikes and other travel related emergencies?
A: ALTOUR provides travel alerts for domestic and international events that may impact Ohio University’s travelers who have booked through ALTOUR. ALTOUR will notify Ohio University’s Travel Services of potential impacted travelers.

Q: Does ALTOUR offer training?
A: ALTOUR offers online Concur travel videos as well as monthly Concur travel training sessions. To view the travel training videos or register for the live travel training sessions, please visit the Ohio University “My Concur” page at https://concur.admsrv.ohio.edu/concur/index.jsp. Additional onsite training will be offered during the fall semester of FY15 as updated policies are put into place.

Q: What are ALTOUR’s hours of operation?
A: ALTOUR’s hours of operation are Monday - Friday, from 8am-5pm. ALTOUR also provides  24 hour, 365 day emergency travel services after business hours.

Q: What are ALTOUR’s Fee’s?
A: ALTOUR’s fee schedule can be located at www.ohio.edu/finance/procuretopay/procurement/altour.cfm.