SERVICES OFFERED

Online Support Overall

• Marketing of the program as a whole via website, social networking, online advertising, campus and off-campus advertising
• Communications specific to students and to faculty
• Coordination of online offerings for all campuses to improve efficiency of scheduling and to maximize enrollments
• Surveys of students to assess their opinions of the program and determine student demographics
• Data—demographics, grade averages, registration information, demand analysis, drop rates, format comparisons, etc.
• Test Center administration and coordination with test centers at regional sites and at other universities
• Nondegree application online available for free every quarter
• Tracking of “at-risk” students to be sure that students access online sites by specific dates
• Quality Matters subscription is a faculty-centered, peer review process designed to objectively certify the quality of online courses
• Facilitator training and coordination for scaled sections
• Database updates and reporting on Ohio Learning Network for all online courses
• Course development resources and support provided

Online Services to Faculty

• Training opportunities through eLearning OHIO, OIT, and external sources
• Technical support—limited assistance with course development and design
• Process facilitation—grades, testing, evaluations, answering students’ procedural questions, permissions registration, late grades processing, appeals of nondegree student registration, etc.
• Online course template based on QM standards to facilitate proper course design
• New online course approval process and scheduling
• Proctoring administration
• Course evaluations

Office of Information Technology

Academic Technologies offers MANY helpful faculty tips, how-tos, faqs, and trainings. PLEASE visit their resources often for support and updates at bbsupport.ohio.edu.