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Implementation of ALTOUR travel arrangement begins May 1


At the end of March, it was announced the University would be transitioning to ALTOUR, a new travel provider. The Preferred Travel Provider Subcommittee, which began meeting in October 2013, had recommended that the University engage in a one-year pilot with ALTOUR.  

During this planning period, the Procure to Pay (P2P) team has worked with ALTOUR to develop a timeline for transitioning the Concur Travel Booking Module, the university’s travel system, to integrate with ALTOUR. Up until this time, travelers could book their travel arrangements in CONCUR Travel and Travel World, the former travel provider, would handle the issuance of the tickets and reservations. This role will transition to ALTOUR by May 1. Since Travel World and ALTOUR use different ticketing systems, there will be some minor disruptions in the Concur Travel Booking Module.  

Please make note of the following key dates:

  • From now through April 28: Anyone who has purchased tickets through Concur Travel but has not yet reconciled these booked transactions should do so during this period.  
  • After Concur Travel is switched to ALTOUR, the travel itineraries booked through Travel World will not be visible during the reconciliation process. Reconcilers will need to manually scan and attach the receipts to the reconciled transactions. To avoid this extra step, please reconcile the Travel World transactions prior to the switchover. Please note that everyone can still make changes to these Travel World itineraries by working with ALTOUR. The itineraries are just not visible to the University community through Concur Travel. ALTOUR can access the itineraries and make any necessary changes.
  • From April 25 through April 30: Anyone who needs to make travel arrangements can contact ALTOUR via phone at 866-451-5567. This will more easily facilitate the tracking of travel itineraries after the transition to ALTOUR.
  • From April 29 through April 30: The Concur Travel module will not be available. Concur Expense will continue to be available.
  • May 1: The Concur Travel Module switchover to ALTOUR will be complete.  
  • Please review the information that is currently part of the Concur Profile. For many, this information may not have been updated in years. To streamline ticket purchases, check to make sure information is current.

Why the Preferred Travel Provider Subcommittee selected ALTOUR

The committee investigated interim and long-term options for travel arrangement services. Their work started with a review of ALTOUR, a full-service travel provider that is under a competitively bid Inter-University Council of Ohio contract with other Ohio institutions. ALTOUR has extensive experience in higher education, positive references, and in addition to handling domestic and international travel arrangements, provides other value added services including group travel, charter arrangements, convention and conference service, visa and passport assistance and enhanced phone support and emergency travel services outside of normal business hours.  

More information about ALTOUR and their services, price matching and fees will be distributed in the next week and posted on http://www.ohio.edu/finance/procuretopay/procurement/travel_services.cfm

Additionally, there will be training sessions in the fall for anyone who is interested. Please contact Luke Gregory, procurement commodity manager, at gregoryl@ohio.edu or 740-593-1621 for more information.

The Office of Finance & Administration contributed to this report.