Treats customers as partners; builds “win-win” relationships

Partners with customers to resolve complex problems, respond to unique needs and deliver  timely, cost-effective quality solutions; monitors customer satisfaction

Anticipates customer needs; keeps customers abreast of relevant changes; distributes helpful information

Effectively follows OU policies in a manner respectful of  customers.

Provides courteous service.

Develops effective working relationships across OU

Contributes to team efforts by sharing technical/process expertise and providing guidance.

Works with others to accomplish common goals.

Listens actively.  Maintains frequent and open communication.

Shows understanding of others’ perceptions and reacts accordingly.

Displays cooperative and open-minded behavior in working with others.

Demonstrates willingness to compromise.

Diplomatically handles situations without raising antagonism or hostility.

Effectively resolves misunderstandings.

Behaves professionally and supportively when working with men and women from a variety of ethnic, social and educational backgrounds

Avoids using stereotypes when dealing with others; may correct others on the use of slurs and negative comments about other groups.

When leading projects:

Is an effective and timely communicator; keeps team members well informed of issues/direction.

Is results-oriented; takes accountability for completing work assignments; meets commitments and deadlines.

Accepts accountability for mistakes; learns from them, and applies lessons learned to completion of future work.

Seeks opportunities and takes actions to improve effectiveness of work processes.

Measures and ensures  value/return of  process improvement initiatives; seeks best value-added processes.

When leading projects:

Ensures project team members understand project objectives and what they need to do to support project objectives