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Treats
customers as partners; builds “win-win” relationships
Partners
with customers to resolve complex problems, respond to unique needs
and deliver timely,
cost-effective quality solutions; monitors customer satisfaction
Anticipates customer needs; keeps customers abreast of relevant
changes; distributes helpful information
Effectively follows OU policies in a manner respectful to
customers.
Provides courteous service.
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Develops
effective working relationships across OU.
Significantly contributes to team efforts by sharing technical/process
expertise and providing guidance.
Works with others to accomplish common goals.
May have team/project leadership responsibility (beyond direct
reports).
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Listens
actively. Maintains
frequent and open communication.
Shows understanding of others’ perceptions and reacts accordingly.
Displays cooperative and open-minded behavior in working with others.
Demonstrates willingness to compromise.
Diplomatically handles situations without raising antagonism or
hostility.
Effectively resolves misunderstandings.
Behaves
professionally and supportively when working with men and women from a
variety of ethnic, social and educational backgrounds
Avoids
using stereotypes when dealing with others; may correct others on the
use of slurs and negative comments about other groups.
When
leading projects and/or direct reports
:
Is
an effective and timely communicator; keeps team members/direct
reports well informed of issues/direction.
Note:
Accountability of the manager on this and other competencies is in the
performance management competency
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Is
results-oriented; takes accountability for completing work
assignments; meets commitments and deadlines.
Accepts accountability for mistakes; learns from them, and applies
lessons learned to completion of future work.
Seeks opportunities and takes actions to improve effectiveness of work
processes.
Measures and ensures value/return of process improvement initiatives;
seeks best value-added processes.
When leading projects and/or direct reports:
Ensures
team members/direct reports understand project objectives and what
they need to do to support project objectives
Holds team members/direct reports accountable for honoring their
commitments
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