The Project Plan: Phase II

Role-based Competency Framework

ADMINISTRATIVE TECHNICAL (A/T) ROLE

Supports OU’s strategic objectives, as an individual contributor, by providing administrative, technical, and/or operational support and services to faculty, staff and/or students

Continuous Learning & Development

Application of Knowledge & Continuous Learning	Innovation & Managing Change	Performance Management & Development
•Applies knowledge of procedures and processes within area of responsibility. At entry level, typically operates within prescribed parameters; with more experience, uses judgment and draws upon past experience to interpret information, solve problems and/or recommend solutions. May occasionally lead team projects/ initiatives within a work area Recognizes barriers to completing assigned work/projects and uses judgment to determine when to seek assistance or clarification. §May serve as a resource/coach for those with less experience; may supervise §Stays current with relevant emerging technology; seeks opportunities to apply available technology to improve organization's results.	Adapts to change by seeking to understand implications of change for one's own job and adjusting as needed. Is willing to try new ways of performing work that may lead to increase in one's own effectiveness and/or that of work area.	Actively uses performance management process in ongoing interaction with supervisor and peers; applies to direct report where appropriate Keeps supervisor updated on progress against performance goals, resource issues, etc. Shows willingness to learn from others; seeks feedback when needed and responds quickly to it; provides feedback in a timely manner, in constructive and respectful terms. Takes responsibility for continuous development and performance improvement.

Shared Accountability & Collaboration

Customer Focus	Teamwork	Respect for People	Performance Initiative
Responds promptly to customer requests for information and/or assistance. Confirms/clarifies understanding of customer requests/issues in order to provide service and/or develop work solutions that meet or exceed customer needs; checks for customer satisfaction. Effectively follows OU policies in a manner respectful to customers. Provides courteous service. Takes personal responsibility for resolving customer issues.	Develops effective working relationships inside and outside immediate work area. Contributes ideas and shares information within and across work groups; shares lessons learned, documents processes. Works with others to accomplish common goals.	Listens actively. Maintains frequent and open communication. Shows understanding of others’ perceptions and reacts accordingly. Displays cooperative and open-minded behavior in working with others. Demonstrates willingness to compromise. Diplomatically handles situations without raising antagonism or hostility. Behaves professionally and supportively when working with men and women from a variety of ethnic, social and educational backgrounds Avoids using stereotypes when dealing with others; may correct others on the use of slurs and negative comments about other groups.	Is results-oriented; takes accountability for completing work assignments; meets commitments and deadlines. Accepts accountability for mistakes; learns from them, and applies lessons learned to completion of future work. Takes steps to maximize contribution of own work. Takes actions and/or recommends actions to increase quality/ productivity of work area.

President Glidden's Memo | Project Goals | Team Structure and Responsibilities

OHIO Front Door | University Human Resources