 Phases and Steps
The
program’s overall process is organized around a framework of four
sequential phases and accompanying steps.
The findings
of the review process assessments are used to develop improvement plans and
activities for renewing and strengthening the unit’s effectiveness and
efficiency in supporting the academic mission of Ohio University.
Formative
The
formative phase of the process is focused on laying a foundation for the
subsequent parts of the cycle. It includes things like:
·
Preparing unit
leaders and identifying what they would like the process to accomplish.
·
Building a sense of
excitement and interest in the unit.
·
The formation of an
assessment and improvement team
·
Educating the team
and then using the self assessment workshop process to gather data, and identify priority improvement projects.
Summative
The summative
phase includes:
· Documenting a summary of the
self-assessment team’s discoveries and goals
· Presenting findings to the
Academic Support Unit Review committee
· Arranging and organizing the external
review team and providing them with your self-assessment report.
Action
The
action phase includes:
· Completing the improvement
projects
· Comparing baseline and results
measures
· Making adjustments to the
improvements or trying a different set of actions if the results were not
what the team wanted or expected
Accountability
The
accountability phase includes things like:
· Gathering information from
customers and employees
· Summarizing and presenting trends
and findings to the Academic Support Unit Review committee
· Communicating results to the
campus and gathering feedback from stakeholders, beneficiaries and
constituent groups.
· The accountability phase also
includes making improvements permanent and/or identifying next step efforts
… so the cycle can continue.
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